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New or replacement bins

How to request a new or replacement bin

New bins

If you've moved into a newly built property and require bins, you can request them using the form below. We'll contact you within two weeks to arrange delivery. 

Replacement bins

Replacing bins costs us over £30,000 a year. So unfortunately we must charge you £39.50 for a replacement black or green bin. Supplying police documentation for a stolen bin could reduce the fee to £19.75.

There’s no charge for bins damaged by refuse collectors, or for food waste caddies that are missing or broken.

Garden waste bins

You can order an additional brown garden waste bin using the form below. But if you're ordering a brown bin for the first time, please visit our garden waste bin page.

Both new and additional garden waste bins are a charged for service. Currently this is £52 annually.

Order new or replacement bins

You can request a new or replacement bin using our online request form. You can now track the progress of your request through registering for our My Account service.

Registering for an account is easy and will allow you to securely access our services 24/7.

To request a new or replacement bin online you'll need:

  • your address details
  • your contact details

Request a new or replacement bin

What happens next?

Once we've received your application, we'll contact you within two weeks to arrange your replacement bin(s).

Register your bin

To help prevent the loss of your bin, paint your house number and/or name and postcode on the front of it. 

For additional security, you can register your black and green bin details with us. It will make it easier to identify if your bin goes missing and is then later found. This means we can then return your old bin to you, remove any replacement, and refund any money you may have been charged.

You can register your bin using our online request form. You can now track the progress of your request through registering for our My Account service.

Registering for an account is easy and will allow you to securely access our services 24/7.

To register your bin(s) with us you'll need:

  • your contact details (including an email address)
  • the reference number on your bin(s) - this can be found on the front, side or lid on the bin

Register your bin(s)

Extra bins

If you need an extra bin, you can find out more, and order one, on our extra bin page.