How to request a new or replacement bin
New bins
If you've moved into a newly built property and require bins, you can request them using the form below. We'll contact you within two weeks to arrange delivery.
Replacement bins
Replacing bins costs us over £30,000 a year. So unfortunately we must charge you £45.10 for a replacement black or green bin.
Replacement food caddies are available for free to householders who have damaged or lost their food caddy. Please order using the form below.
There is no charge for bins that have been damaged by our refuse collectors.
Order new or replacement bins
You can request a new or replacement bin using our online request form. You can now track the progress of your request through registering for our My Account service.
Registering for an account is easy and will allow you to securely access our services 24/7.
To request a new or replacement bin you'll need:
- your contact details
Garden waste bins
You can apply for an additional brown bin using our online request form. If you're ordering a brown bin for the first time, please visit our garden waste bin page.
Both new and additional garden waste bins are a charged for service. Currently this is £78.00 annually. Once you've applied, we'll contact you about the pro-rata cost of adding the extra bin to your existing account.
To apply for an additional brown bin you'll need:
- your contact details
- your brown bin customer ID number
What happens next?
Once we've received your application, we'll contact you within two weeks to arrange your replacement bin(s).
Extra bins
If you need an extra bin, you can find out more, and order one, on our extra bin page.
Register your bin
To help prevent the loss of your bin, paint your house number and/or name and postcode on the front of it.
For additional security, you can register your black and green bin details with us. It will make it easier to identify if your bin goes missing and is then later found. This means we can then return your old bin to you, remove any replacement, and refund any money you may have been charged.
To register your bin(s) with us you'll need:
- your contact details (including an email address)
- the reference number on your bin(s) - this can be found on the front, side or lid of the bin
Further information
If you live in an area that doesn't have bins, please visit our bagged waste areas page for information relevant to you.