How to apply for a garden waste bin, or cancel the garden waste service
Apply for a garden waste bin
For an annual direct debit fee of just £52*, you can do your bit for our local environment by joining 24,000 other homes in the brown bin garden waste scheme.
It's an easy process. Just print off the application and direct debit mandate form (in landscape format), fill it in, and post it back to us. Once we have received it, an account will be set up and your bin will be delivered (usually within one calendar month).
If you’re applying for a second garden waste bin you’ll need to apply for one on our new or replacement bin page.
To apply for a garden waste bin, you'll need to provide:
- your full address, including postcode
- a contact telephone number or email
- your bin will be collected fortnightly, you can find out the dates for your brown bin collection on the bin and recycling collection dates page (please note: there is no collection of brown garden waste bins during the Christmas and New Year period)
- please put your bin out at the boundary of your property before 7:00am on collection day (but after 7:00pm the previous evening)
- please put your house number or house name on your bin
- please don't hesitate to contact us if putting your bin out is a bit of a struggle - we can help (please see our assisted collection page)
- you will be sent an annual invoice and your payments will be collected by direct debit
- (*) a £5 administration charge will be added to non-direct debit payments
What we will collect
We will collect:
- grass and hedge clippings
- twigs and small branches
- cut flowers
- windfall fruit
- prunings from shrubs
What we won't collect
We won't collect
- stones or gravel
- seed trays or flower pots
- kitchen or food waste
- pet litter
Cancel your garden waste bin or tell us about a change
If you're moving address you should take your garden waste bin with you. Please tell us your new address using our online form below. Please also complete the form if you’re moving out of our area and wish to cancel your garden waste bin (in which case you should not take the bin with you).
You can tell us you've moved or cancel your garden waste bin using our online report form. You can now track the progress of your report through registering for our My Account service.
Registering for an account is easy and will allow you to securely access our services 24/7.
To tell us you've moved or to cancel your garden waste bin, you'll need to provide:
- your new address
- the reason you're cancelling (if applicable)
Change in personal details?
If you've had a name change or a change in your contact details, please let us know using our change in personal details form. We'll pass the details of your change onto any other council departments who need to know.
Garden waste cannot be disposed of in your black bin. If you do not wish to join the brown bin scheme you can compost your garden waste at home or can take it to a Norfolk County Council household recycling centre.