Message about use of cookies

We use cookies to improve your experience. By viewing our content you are accepting the use of cookies. Read about cookies we use

Dismiss

Essential maintenance — Our Public Access (planning system) will be unavailable from 10:00pm on 19 November for a short period of time

Have your say

Consultations

Sometimes we'll ask for your opinions on specific issues. All our ongoing consultations are posted here for you to view or take part in.

Complaints, comments and compliments

We are always interested in hearing your views about what we do. Your comments and suggestions help us to improve our services

Annual corporate and ombudsman's reports

Details of corporate complaints and complaints which have been dealt with by the Local Government Ombudsman

Petitions

Petitions are one way in which you can let us know your concerns

Customer care standards

We're committed to providing an efficient and effective delivery of a first class service to customers, businesses and visitors

Customer satisfaction results

Information about the customer satisfaction surveys we conduct and the results they show