Information about our bulky item collection service
Our collection service
We provide a collection service to domestic properties for bulky household items that are too big to put in your bin.
For £37.70, we'll collect and dispose of one, two, or three large items from your home. We'll also remove additional items if you wish, for £12.90 per item.
Items we can collect
We'll collect items such as a:
- mattress
- bed
- sofa
- washing machine
You can view the full list of items we collect below:
Items we can't collect:
We can't collect certain items. These include (but are not limited to):
- fixture and fittings such as bathroom suites and boilers
- general builders waste
- bags of rubble
- doors - internal and external
- gas bottles
- asbestos
You can view the full list of items we can't collect below:
Book a collection
You can book a bulky item collection online.
To arrange a collection, you'll need:
- a valid debit or credit card for the fee
Arrange a bulky item collection
This service is only for domestic properties. We don't provide bulky item collections for schools or businesses.
What happens next?
Once we've received your application, we'll contact you to arrange a suitable time and date for collection. We aim to collect your items within 10 working days.
Please do:
- leave your items outside your home for our operators to collect
- ensure we can see your items from the roadside. We're not allowed to enter homes, sheds, garages and outbuildings to collect items
- call our contractor Serco on 03301099220 (at least 24 hours before your scheduled collection) if you want to cancel or change an existing collection
Where else can I dispose of bulky items?
If your item isn't one we can collect for you, you may be able to dispose of it at your local household recycling centre. Call 0344 800 8020, or go to Norfolk County Council's 'Where I live' website, put in your postcode and address, for a list of centres near you.
Please beware of using private unauthorised waste collection companies. Many simply fly-tip your rubbish. And it's your legal responsibility to ensure this isn't going to happen (you could be prosecuted or have to pay a fixed penalty). If you're unsure of how to dispose of your unwanted items, please call us on 01553 616200.