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Privacy notice

How we collect and use information so that the services you request can be delivered effectively and efficiently

When you use our website we collect and analyse data so that we could improve our services. 

The Data Protection Act and other legislation regulate how we use personal information you provide.  Personal information includes details such as your name and address, your bank details and any information about your circumstances that are necessary for us to deliver services to you.

Sharing your information with other organisations

We will provide information about you to organisations such as the Department of Work and Pensions and other regulatory organisations if the services we provide to you need us to do this. 

We may also pass information about you to the police or other crime detection agencies if the personal information requested meets the criteria set out in the Data Protection Act 1998 or other legislation.

Data matching

We are required to ensure that we protect the money available for the provision of council services. We will use the personal information about you to help us to do this. Data matching involves cross checking the personal information you provide to various departments for accuracy.  

Examples of this are the payment of benefits.

Visitors to our website

You could use our website as a registered user or you could stay anonymous. If you don’t register and sign in your personal details are not recorded unless you choose to submit an online form.  If you choose to register and sign in you will be able to access a wide range of services online.

Website and analytics

We use analytics to monitor website performance, usage and improvement. This information is collected and your personal information is removed so you cannot be identified. For further explanation read our Cookies policy.

Links to other websites

This notice only covers our website. We do not give any guarantees about the accuracy of the content or the security of any other website that you may access through a link on our website.  If you visit other websites you should read their Privacy Notice covering the use of personal information.