Looking for a home
Information about private renting, and our housing register
Duty to refer
Public authorities have a duty to tell councils about anyone they think may be homeless
Residential caravan site licence
Who needs a licence, site rules, and view our register of caravan sites
Information for tenants
Advice if you rent privately, including information about issues with your landlord, eviction notices and energy efficiency
Information for landlords
Advice including repair responsibilities and ending a tenancy
Information for lettings and managing agents
Information about your responsibilities as a letting agent
Major Housing Project
Find out about the Major Housing Project, including the project timetable and updates
Houses in multiple occupation
Information about who needs a licence for a house in multiple occupation (HMO), and how to report an unlicensed HMO
West Norfolk Help Hub
Find out about our early intervention service to help individuals or families in need, and how to refer someone
Housing strategy, policies and information
Information on the policies that guide how we deliver housing
Custom and self-build housing
Information if you wish to build your home in West Norfolk
Housing data and information
Data on housing and homelessness
Housing tenancy and fraud
Important information about housing and tenancy fraud
Careline Community Service
Information about Community Alarms, Key Safes, and assistive technology
Care and Repair
Information about adapting your home and the Handyperson Service
Home energy efficiency
Improving home energy efficiency can help create warmer and healthier homes, lower energy bills and reduce harmful carbon emissions
Energy Efficiency Assistance Schemes
The Energy Company Obligation (ECO) requires large energy companies to help improve the energy efficiency of domestic homes by reducing the cost of improvement works
Minimum Energy Efficiency Standards (MEES)
Information about Minimum Energy Efficiency Standard Regulations, and what to do if your property has a substandard Energy Performance Certificate (EPC)
West Winch Strategic Growth Area
Find out more about the West Winch Strategic Growth Area, a key site in the borough for new homes, facilities, and services
Boiler Upgrade Scheme
As part of the UK’s commitment to become Net Zero by 2050, the government has introduced the boiler upgrade scheme
Local Retrofit Suppliers Opportunity
Information on the initiative to get more local businesses fully accredited to carry out energy efficiency improvement works
Air source & ground source heat pump – MCS check
Information on MSC acrcredited installers and why we recommend using one for your heat pump