How to get help in a crisis, and dealing with debt
Money in an emergency
If your Job Seekers Allowance, Employment Allowance or Universal Credit has been sanctioned you can apply for hardship payments. A sanction is when your benefit stops for a temporary period.
To get a hardship payment you must:
- be 18 or over
- be struggling to meet your basic living needs or those of a child you're responsible for
- have stopped spending money on non-essential things
- have tried to get money from other sources before applying
Dealing with debt
Debt is not just a financial issue. It feeds into all elements of your life. It is important to get advice on how to start dealing with any debts you have. The National Debtline and My Money Steps offer free trustworthy advice.
Foodbanks provide emergency food to those in crisis. A food parcel will provide a minimum of three days nutritionally balanced, tinned and dried food donated by the local community.
Shelter offer free, confidential debt and money advice and can help with debt problems including:
- housing arrears
- utility bill debts – gas, electricity and water
- debt collection companies or creditors
- hire purchase, credit card or loan arrears
For further information see the Shelter website.
West Norfolk Advice Hub
West Norfolk Advice Hub provide housing advice as a consortium of local advice providers, led by Community Action Norfolk (CAN). This will include advice and information for people at risk of becoming homeless, trying to get on the housing list or into social housing. For further information see the Advice Hub website.
Citizens Advice Bureau (CAB)
The CAB offers free confidential advice and helps you solve problems.
The types of things the CAB can help with:
- consumer issues
- benefit advice
- legal matters
- employment issues
Family Action provides emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.