See our frequently asked questions for Council Tax reminders
Why has a reminder been sent to me?
A Reminder Notice has been issued as our records show you have not made your monthly payments as shown on your Council Tax bill, this may include late payments or payments below the required amount. You can check your instalments online by registering for a MyRevenues account.
I’ve received a reminder which was issued to me over 7 days ago, however it advises I only have 7 days to pay.
Royal Mail delivery is two to three working days including Saturday’s, however, we’re aware letters are sometimes taking longer to be delivered. Although your reminder requests payment within seven days, if you make your payment straight away there will be no further recovery action. To view ways to pay, please visit our how to pay your Council Tax page.
I’ve received a reminder and I am unable to make a payment, what should I do?
We cannot set up a payment plan on a reminder notice, the notice must be paid in full. If you’re unable to pay the reminder amount in full, please continue to pay what you can. If your account is not fully up to date, you may receive a Summons Notice.
I’ve received a reminder, but my instalment has already been paid.
If you’ve made your payment in between the date the reminder was issued and todays date, it is likely the reminder and your payment have crossed, therefore please disregard the reminder. You can check your instalments are up to date online by registering for a MyRevenues account If the payment isn’t showing, please contact us.
I’ve received a reminder, can I pay by Direct Debit?
You will need to pay the outstanding amount on the reminder notice first. You can make your payment online, please visit our pay your Council Tax online page or you can call our automated payment line on 01553 616671. Both options are available 24 hours a day, 7 days a week. Once your account is up to date, you can set up a Direct Debit, please visit our paying by Direct Debit page.
I’ve received a reminder, but I pay by direct debit.
It is likely your Direct Debit payment has failed, which is why you’ve received a reminder. You can check your instalments and current method of payment by registering for a MyRevenues account. It’s also worth checking your bank account to check if your Direct Debit’s been paid, if the payment isn’t showing on your MyRevenues account, please contact us.
I have received a reminder, but I’ve applied for Council Tax Support, what should I do?
You should continue to pay your instalments as per your current Council Tax bill. If your claim for Council Tax Support is successful a new bill will be issued with new instalments. If you would like to check the progress of your claim, please contact us.
Why have I received a 2nd reminder when I’ve not received a 1st reminder?
If you don't pay your Council Tax on time, we'll send you a reminder notice. The reminder will ask you to pay within seven days. If you can't pay the reminder, you'll be issued a summons. If you make the payment by the date requested, but miss another payment in the same financial year, you'll be sent a second reminder notice. We only send two reminders within a financial year. If you miss a third payment, you'll be issued a summons.
I’ve received a reminder and want to defer my payment to the end of the year, is this possible?
If you don't pay your Council Tax on time, we'll send you a reminder notice. It’s important to bring your account up to date as soon as possible and then continue to follow the instalments as per your latest Council Tax bill. We’re unable to defer payments to the end of the year, but we may be able to stretch the bill over the full 12 months on request, reducing your monthly instalments once your account has been brought up to date. If you want us to check your bill, please contact us.
I’ve received a reminder, please can I set up a payment plan?
We cannot set up a payment plan on a reminder notice, the notice must be paid in full. If you’re unable to pay the reminder amount in full, please continue to pay what you can. If your account is not fully up to date, you may receive a Summons Notice. To view ways to pay, please visit our how to pay your Council Tax page.
I’ve received a reminder, but I have an outstanding appeal against my Council Tax band, what should I do?
You cannot withhold payment of your Council Tax while an appeal is outstanding, whether it is against the existing Council Tax band or the award of discounts or exemptions. If your appeal is successful, future payments will be reduced, and any overpayments refunded to you. For queries relating to your Council Tax Band please visit the Valuation Office for further information.
I’ve received a reminder, but my Council Tax bill says my payment is due on the 7th of the month. Why have you sent me a reminder when my payment is not yet due?
The reminder notice is to advise that your account has fallen behind and your payment for the previous month has not been received. Your payment for the current month will also be due as normal. You can check your instalments and payments by registering for a MyRevenues account.