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MyRevenues - Frequently asked questions

Find out about MyRevenues, our secure online account for revenues services

View transcript (PDF) for the MyRevenues video

I already have a MyAccount, do I need to sign up again?

You may have already signed up to MyAccount to view your Council Tax or benefit information. However, we have recently changed our software provider and now offer a new and improved service which includes information for Council Tax, business rates, benefits, sundry debts and Business Improvement District (BID). You will now need to register with MyRevenues to access these services.

Why create a MyRevenues account?

MyRevenues provides a safe and convenient way for you to manage your Council Tax, benefits, business rates and Business Improvement District (BID) accounts.

It allows you to find out up to date information on all your accounts including:

  • your outstanding balances
  • your next payment dates
  • how much benefit you'll be paid if you're claiming benefits

It also allows you to:

  • access our services 24/7
  • submit online requests or reports to us, and track their progress

What do I need to create an account?

You'll need:

  • an email address
  • your account reference or claim number (Council Tax, business rates, BID or benefits)

For benefits, you'll also need your National Insurance number.

How do I create an account?

Creating an account is easy and just takes a couple of minutes. All you need is an email address and to follow these simple steps:

  • click on ‘Register for an account
  • enter the account number or claim reference for the service you're accessing
  • select the type of account
  • enter your first name, last name and postcode. To access your benefits service, you'll also need to enter your National Insurance number
  • enter your postcode
  • select your address from the drop down list. If your address is not listed, please enter it manually
  • click ‘Next’
  • enter and confirm your email address
  • if you've chosen to receive some communications by SMS text message, please enter your mobile number
  • click ‘Finish’

You'll then be emailed a link to access your account with your username and password. Your account will automatically link to any other accounts you hold with the council.

Please note; you need to have an address within the Borough Council of King’s Lynn and West Norfolk to have a MyRevenues account.

What if I don’t get an email to activate my online account?

If you don’t receive an email to allow you to activate your account, check that the email hasn’t gone directly into your ‘junk’ or ‘spam’ folder. If the email is still not there, then please contact us.

I am having trouble creating my account

The data you enter has to match the data we hold for you. Please check carefully that you've entered all the correct details. If you still can't create your account, we'll be notified automatically and will create the account on your behalf. We'll then contact you with your details. Please allow up to three working days for a response.

I’m having trouble logging in to MyRevenues account

Once you’ve registered for an account, it's important you log in as soon as you receive the link and password to activate your account.

If you can’t remember your username, you will need to click on ‘Forgotten your username’ and follow the instructions to email you the details.

If you’ve changed your email since registering you can update your email address details once logged into your account.

If you're unable to remember your previous email, please contact us.

Your password is only valid for three months, so you may need to click on ‘Forgotten your password’ if you haven’t used your account for a while.

I can’t register as I don’t have an account or claim number

An account (Council Tax, benefit, business rates or BID) needs to be created before you can register for a MyRevenues account.

I have forgotten my password for MyRevenues

Go to the login screen of MyRevenues and click ‘Forgotten your password’. You'll receive an email with a temporary password. You'll be prompted to change this when you first log back in.

Can I set up an account on behalf of a relative/friend that I support and help?

Yes you can with their permission. In order to create an account you’ll need to have their Council Tax account reference or benefit claim number. Please note, we’ll be unable to supply that information to you without written permission.

My account has been disabled, what should I do?

If your MyRevenues account has been disabled, we'll look at the account automatically and email you a new password by the end of the next working day.

Using your personal information

Any personal information you give us is held securely and will be used only for council purposes. Information collected for one purpose may be used for another purpose by the council unless there are legal restrictions preventing this. Using your information in this way helps us to deliver more efficient services that can be tailored to your needs and preferences. We will not share your information with third parties for commercial or marketing purposes.

We may share your personal information with other agencies (for example law enforcement agencies) where the law requires us to or where it is appropriate to support our duty to protect public funds and/or to detect and prevent fraud.

You can find out more on our privacy policy page.