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MyAccount - Frequently asked questions

Find useful information about MyAccount, including how to create an account, and how to view personalised information

Why create an account?

MyAccount provides a safe and convenient way to access council services.

It allows you to:

  • get answers to your frequently asked questions
  • submit online requests or reports to us, and track their progress
  • for taxi licensing - view your licence details and renew online
  • access our services 24/7

What do I need to create an account?

You'll need an email address.

If you don't have an email address this BBC webwise guide explains what an email address is, and will help you set up an account.  

Once you've set up your email account, you'll be able to create and activate your MyAccount service.

How do I create an account?

Creating an account is easy and takes a couple of minutes. All you need is an email address and to follow these simple steps:

  • click on 'Register'
  • enter your personal details
  • click 'Submit'
  • you'll receive an email to activate your account – click the link in the email
  • your account is now activated
  • login using your email address and your newly created password

Alternatively, you could use an existing social media account such as Facebook or Google to authenticate yourself (we will not have access to any of your personal information).

Do I need to live within the borough to have MyAccount?

No, you don't have to live in the area. If you live outside the borough you can still create a MyAccount. This may be useful if you own another property in our area.

What if I don’t get an email to activate my online account?

If you don't receive an email to allow you to activate your account, check that the email hasn't gone directly into your 'junk' or 'spam' folder. If not, click on 'sign in' and enter the email address and password used to register. You'll get an error message, however this will prompt another activation email to be sent. If you do not receive the activation email then please contact us.

I am having trouble logging in to MyAccount

To log in you will need to use the email address and password that you entered when you created your account.

The first time you log in, you must activate your account by clicking on the link in the email that we sent you when you first created your account.

I have forgotten MyAccount password

Go to the login screen of MyAccount  and click on ‘Forgot Password’. You'll receive an email from accountservice@onevault.net containing a link to change your password.

Using your personal information

Any personal information you give us is held securely and will be used only for council purposes. Information collected for one purpose may be used for another purpose by the council unless there are legal restrictions preventing this. Using your information in this way helps us to deliver more efficient services that can be tailored to your needs and preferences. We will not share your information with third parties for commercial or marketing purposes.

We may share your personal information with other agencies (for example law enforcement agencies) where the law requires us to or where it is appropriate to support our duty to protect public funds and/or detect and prevent fraud.

You can find out more on our privacy policy page