How to claim Council Tax Support (CTS), who can apply, and backdated claims
Who can claim?
You can claim Council Tax Support if you pay Council Tax and are on a low income.
If you wish to see if you’re eligible before you claim, use our online Council Tax Support calculator.
Who can't claim?
Usually you won’t be able to claim if:
- you are pension age and you and any partner have more than £16,000 in savings and investments (unless you receive the guarantee element of Pension Credit Savings Credit)
- you are working age and you and any partner have more than £6,000 in savings (unless you are in a protected group)
If you are working age and have over £6,000 in savings, you may still be able to claim if you are in one of the following groups:
- you have at least one child under the age of five in your household
- you receive the Disability Premium or Disabled Child Premium when we calculate your weekly income allowance
- you receive the Support Component of Employment Support Allowance
- you receive or are entitled to Carer’s allowance
How to claim
You can apply for Council Tax Support online. You can now track the progress of your claim through registering for our My Account service.
You'll be able to view personalised information, including payment details, and how much benefit you're awarded.
Registering for an account is easy and will allow you to securely access our services 24/7.
To make a claim for Council Tax Support you'll need to know:
- your National Insurance number
- your income
- what is in your bank accounts
- details of anyone living in your home
If you rent your home, our online form will also check if you're entitled to Housing Benefit.
We will make a decision on your claim when we have all the evidence we need. We'll contact you if we need further information.
We will send you a letter to tell you our decision.
What you’ll get
How much you get depends on:
- your personal circumstances
- how much money you have coming in
- what savings you have
- whether there are any non-dependants in your home
How you will receive your Council Tax Support
If you're entitled to Council Tax Support, the letter we send will confirm how much per week you're entitled to. We'll calculate how much this weekly award amounts to over the rest of the financial year, and take this off your Council Tax bill. We'll send you a revised bill stating your new instalments, and what you need to pay (if anything).
Claim dates and backdated claims
Your claim will usually start from the Monday after we receive it.
If you are pension age, we will backdate your claim for up to three months. You must provide details of your income and capital for the period before you claimed.
If you are under pension age, you must state on your claim form or write to us if you want us to backdate your claim. You must give a valid reason why you were unable to apply for your benefit earlier. We look at each case individually.
The maximum period a benefit claim can be backdated is one month from the date we receive the request.