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Claim Housing Benefit

How to claim Housing Benefit, who can claim, and backdated claims

Who can claim?

You can claim Housing Benefit if you rent your home and:

  • receive Jobseekers Allowance (income based)
  • receive Employment Support Allowance (income based)
  • receive Income Support
  • receive Pension Credit
  • have a low income

If you don't pay rent, but are named on the Council Tax bill you may be able to claim Council Tax Support.

If you wish to see if you're eligible before you claim, use our online benefits calculator.

Who can't claim?

Usually you won't be able to claim if:

  • you and any partner have more than £16,000 in savings and investments (unless you receive the guarantee element of Pension Credit Savings Credit)
  • you rent your home from a close family member who lives in the same house
  • you pay rent to a former partner for the home you used to live in together
  • in most cases if you're an asylum seeker
  • in most cases if you're a full time student in higher education
  • you're receiving or are eligible to claim Universal Credit

How to claim

You can apply for Housing Benefit online. You can now track the progress of your claim through registering for our My Account service.

You'll be able to view personalised information, including payment details, and how much benefit you're awarded.

Registering for an account is easy and will allow you to securely access our services 24/7.

To make a claim for Housing Benefit you'll need to know:

  • your National Insurance number
  • your income
  • what is in your bank accounts
  • how much your rent is
  • the details of anyone living in your home

Make a claim for Housing Benefit/Council Tax Support

By completing our online form we'll also see if you're entitled to Council Tax Support.

We will make a decision on your claim when we have all the evidence we need. We'll contact you if we need further information.

We will send you a letter to tell you our decision.

What you'll get

How much you get depends on:

  • the amount of eligible rent you pay
  • how many people live with you
  • your personal circumstances
  • how much money you have coming in
  • how many savings you have

Housing Benefit may be reduced if:

  • there are any non-dependants in your home
  • you're the tenant of a Housing Association and have one or more spare bedrooms (Spare Room Deduction)
  • you're single and under 35 years (in most cases)

If you rent from a private landlord, how much you get depends on the Local Housing Allowance. The Local Housing Allowance may be lower than your actual rent.

How we pay your Housing Benefit

If you're a tenant of a private landlord, we'll pay your benefit direct to your bank account every four weeks in arrears. It may be possible to pay this directly to your landlord if:

  • you're more than eight weeks in arrears
  • you're unable to deal with your own finances

Claim dates and backdated claims

Your claim will usually start from the Monday after we receive it. We can pay from your tenancy start date if you make your claim before your tenancy begins. 

If you are pension age, we'll backdate your claim for up to three months. You must provide details of your income and capital for the period before you claimed.

If you are under pension age, you must state on your claim form or write to us if you want us to backdate your claim.

You must give a valid reason why you were unable to apply for your benefit earlier. We look at each case individually.

The maximum period we can backdate a claim is one month from the date we receive the request.