Find out about our early intervention service to help individuals or families in need
Early intervention
If you're a professional offering support to individuals or families experiencing difficulties, we may be able to help.
West Norfolk Help Hub is a multiagency partnership working to address your clients’ needs before their difficulties become unmanageable. We aim to assist individuals and families at the earliest stage possible. Support can be through:
- advice
- guidance
- practical support
The Help Hub is for low level emerging needs that can be met through early intervention, such as:
- debt & finance problems
- housing issues & homelessness
- struggling as a lone parent
- drug or alcohol dependency
- domestic abuse
- physical and mental health
- employment, education and training
- youth offending
- family support concerns
The Help Hub partners
These are some of the partners involved with the Help Hub:
- BCKLWN Housing Options/Homechoice
- Community Safety & Neighbourhood Nuisance Team (CSNN)
- Care and Repair (West Norfolk)
- LILY
- Norfolk County Council (Adult Social Care, Children's Services, Youth Offending Team)
- Norfolk and Suffolk Constabulary
- Change, Grow, Live
- Community Action Norfolk
- The Benjamin Foundation
- Purfleet Trust
- Norfolk Fire and Rescue
- Ormiston Mpower
- St Giles Trust
- Homestart
- Department of Work and Pensions
- Pandora Project
- NIDAS
- Freebridge Community Housing
- Broadland Housing Association
- Amplius
Make a referral
You can refer a customer using our online form.
To refer a client to our West Norfolk Help Hub, you'll need:
- obtain consent from the individual or family members being referred
- details of everyone in their household
- their date of birth and address details
- information on the type of help you think they require
What happens next?
We arrange weekly Help Hub collaboration meetings on a Tuesday at 10am with local partner agencies. Any cases referred are discussed within meetings.
As a referrer, you're required to attend this meeting via Teams to present your case. If you're unable to attend, you'll need to nominate a representative as the case may not be heard if not.
We'll contact you to let you know the date your case is due to be presented
Further information
If you're concerned about a child or adult in Norfolk and want to speak to someone, please contact Norfolk County Council on 0344 800 8020. If you consider the incident to be an emergency, call 999.
If you're an individual or family in need, the following directories may be able to offer information and guidance: