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Annual canvass

Our annual canvass commenced in July 2018. Find out what to do when you receive your Household Enquiry Form (HEF)

What we’re doing

We’ve sent a letter, known as a Household Enquiry Form (HEF), to every household in the borough. The letter will be addressed to 'the occupier'. It will contain the names of everyone in the household who is registered to vote. If no one is currently registered, the form will be blank.

What you need to do

You need to confirm that all the details on the form are correct, or amend them if they’re not. Anyone in the household can respond to the letter.

Please don't ignore the letter. If you fail to respond, you could lose your right to vote.

How to respond

If the details on the form are correct, you can tell us online. 

To respond to your Household Enquiry Form online, you'll need:

  • the security code on page one of the form

Respond to your Household Enquiry Form

Other ways to respond

  • text NOCHANGE followed by the security codes you’ll find on your form to 80212 (texts will be charged at your network provider’s standard rate)
  • Call 0800 197 9871 (calls are free from a landline, standard rates will apply from a mobile)

If you’re unable to use any of the options above, you should complete and return your form in the envelope provided. Don’t return the form if you've already confirmed using one of the automated options.

If your details are incorrect

If the details on the form are incorrect or incomplete, you need to:

  • visit with the security codes found on your form. Here you can remove or add residents (including anyone aged 16 years or older), and opt out of the open register

If you’re unable to use this option, please complete the form by crossing out the names of any non-residents, making amendments to any names which have changed (for example, through marriage), and adding the names of any new residents in the spaces provided.

What happens next?

If you confirm there are no changes, we won't write to you again as part of the 2018 canvass.

If you tell us there are new people eligible to be registered, we'll send each person an 'invitation to register'. This form invites that person to apply to register to vote. If they prefer, they can register online at


By law, we're required to send two reminders if we don't get a reply from a household. Help us to save money by replying promptly to the first letter.

Personal visit

If you don't reply after these reminders, we'll send one of our canvassing staff to your property to ask for information.

What the law says

The law says that you must provide us with information as part of the annual canvass. Failure to respond, could result in you being unable to vote at future elections and being fined.