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Annual canvass

About our annual canvass and what to do when you receive your form

How to respond

We send a letter, known as a Household Enquiry Form (HEF), to every household in the borough. The letter will be addressed to 'the occupier'. It will contain the names of everyone in the household who is registered to vote. If no one is currently registered, the form will be blank.

This is not a registration form. But you do need to respond to the form, even if there are no changes.

No changes

You can respond

  • online by visiting and following the instructions
  • by calling the Freephone number 0800 197 9871
  • by text 80212 (messages will be charged at your normal standard rate)

If you're unable to use any of the options above you should complete and return your form in the envelope provided. Don’t return the form if you’ve already confirmed using one of the automated options.


If the details on the form are incorrect or incomplete, you need to:

If you’re unable to use this option, please complete the form by:

  • crossing out the names of any non-residents
  • making amendments to any names which have changed (for example, through marriage)
  • adding the names of any new residents in the spaces provided

What is the annual canvass

To ensure we hold the correct details on our electoral register, we undertake an annual canvass of the borough each year. This is during the summer and autumn months.

The annual canvass is undertaken every year and is prescribed by law. You're not automatically registered by paying Council Tax or by adding your names to the Household Enquiry Form.

What happens next?

If you confirm there are no changes, we won't write to you again as part of the annual canvass.

If you've made any changes to the Household Enquiry Form, for example, added new people, each of these individuals will receive an invitation to register. They must complete this in order to be registered.


By law, we're required to send two reminders if we don't get a reply from a household. Help us to save money by replying promptly to the first letter.

Personal visit

If you don't reply after these reminders, we'll send one of our canvassing staff to your property to ask for information.

What the law says

The law says that you must provide us with information as part of the annual canvass. Failure to respond, could result in you being unable to vote at future elections and being fined.