Foreword by the Leader and Chief Executive Officer of the Council
Over the past year, the Borough Council of King’s Lynn and West Norfolk has undergone a period of significant change and strategic development. Key milestones include the appointment of a new Chief Executive Officer and the formation of a refreshed Corporate Leadership Team, both of which have brought renewed focus and energy to our organisation.
In addition, the Council has responded to the Devolution White Paper, published in December 2024, which identified Norfolk as part of the national Devolution Priority Programme. While this presents exciting opportunities for the residents of King’s Lynn and West Norfolk, it also requires the Council to operate at considerable pace to meet emerging expectations and deliver on the potential benefits of devolution and local government reorganisation.
Despite this period of transition, the Council has remained resolute in its mission to deliver high-quality services and implement the priorities outlined in our Corporate Strategy. From the construction of new homes to the installation of electric vehicle charging points in our car parks, our work reflects our ongoing commitment to sustainability, growth, and the wellbeing of our residents.
Every project we undertake is driven by a shared dedication to making King’s Lynn and West Norfolk a great place to live, work, and visit.
We have launched a comprehensive transformation programme. This initiative is designed to modernise the Council by streamlining processes, embracing innovation, and identifying efficiencies that lead to long-term financial sustainability. It also seeks to enhance the way we deliver services by focusing on customer experience and smarter ways of working. Crucially, the transformation programme is not a separate initiative, it is fully aligned with our Corporate Strategy, and therefore, it is a central feature of our new action plan.
This action plan outlines the steps we will take over the next two years to continue delivering on the four key priorities set out in our Corporate Strategy:
- Promoting growth and prosperity to benefit West Norfolk
- Protecting and enhancing our environment
- Delivering services that are efficient, effective, and responsive
- Supporting and strengthening our communities
These priorities reflect both our long-term vision and the immediate needs of our residents. While the scale of work required to prepare for devolution and local government reorganisation is substantial, our action plan makes it clear that we remain focused and ambitious in our goals. It represents a proactive approach to managing change while staying true to our values and commitments.
As we move forward, we will continue to regularly monitor and report on our performance. Transparency and accountability remain central to our approach, and we are committed to keeping our residents, partners, and stakeholders informed every step of the way.
Together, we will navigate this period of transformation and build a resilient, forward-looking Council that delivers for everyone in King’s Lynn and West Norfolk.