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Cost of living - Frequently asked questions

Further information and advice for help with the cost of living

I am struggling to pay my fuel costs?

Speak with your energy provider in the first instance, they may be able to offer support and advice.

A Direct Debit has gone out of my bank account and now I have no money for food?

Food bank vouchers are available through doctors surgeries and housing associations, further details can be found online on King's Lynn Foodbank website.

My electric cooker has broken, and I have no means of cooking.

The Norfolk Assistance Scheme may be able to assist with the replacement of white goods. 

I am moving house next month and require help with purchasing carpet and white goods

The Norfolk Assistance Scheme may be able to assist with the replacement of white goods. 

My boiler has broken, the house is very old and gets very cold.

Our Care & Repair team may be able to offer an Emergency Repair Grant

Your energy supplier may also be able to assist or offer advice.

I am self-employed and claim Housing benefit to help with my rent, but I’m not eligible for help with my Council Tax and am falling behind with my bill.

If you're having problems paying your Council Tax, you must tell us. We may be able to help. Your bill will usually be spread over 10 months within the financial year. We may be able to stretch the bill over the full 12 months on request, reducing your monthly instalments. A claim for Discretionary Housing payment may also help. 

You may also be eligible for a further top up to your income. Further details can be found on the GOV.UK website

I am struggling to pay for heating oil

The Norfolk Assistance Scheme may be able to offer emergency help.

I am currently off work due to ill health and will be getting half my wage, so I need help with rent, bills and money for food

Information for financial support for people on low incomes can be found on the GOV.UK website

For help with Council Tax see our Council Tax Support page.

For assistance with your energy bills, speak with your energy provider. Food bank vouchers can be requested from Dr’s surgeries and housing associations.

I need help with gas / electric, also the property is in a poor state of repair, but I’m not named on the tenancy

Housing Standards can investigate reported issues with the disrepair of private rental properties.

For concerns regarding energy costs, speak with your energy provider in the first instance, although further help can be requested from either the Norfolk Assistance Scheme.

I have been referred to Addenbrookes hospital, but I can’t afford the transport to and from the hospital and I’m unable to drive myself?

The Healthcare Travel Cost Scheme may be able to assist.

 

Further cost of living support and advice is available on our resident support page and the cost of living support on GOV.UK