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Renting a property

Information on private renting, including paying a deposit, and issues with your landlord

Starting a tenancy

Private renting is often the quickest way to find housing and offers a great deal of choice. You can find out more on our Find a home to rent page.

For more information about how to rent a property and what you should consider please visit the GOV.UK website. You can also read their June 2018 how to rent guide; this supersedes any previous version.

A tenancy is a contract between you and the landlord, although a lettings agent may also be involved. A tenancy is usually secured with a deposit, which you should make sure you protect. To find out more about deposit protection, please visit the Tenancy deposits page on the Shelter website.


If your landlord is bothering you at home, or harassing you, you can find advice on the Shelter website.

Renewing or ending a tenancy

To find out how to renew or end a tenancy, please visit the renewing your private tenancy page on the Shelter website.

The Redress Scheme

If you found your property through a lettings agent, or if your property is managed by an agent, they should be part of a Redress Scheme. This means the agent must follow a code of conduct and follow a complaints procedure. You will have a free independent service to resolve disputes should you have any. Your lettings agent should fall under one of two approved schemes:

Approved letting schemes
Redress Scheme Name Telephone Website
The Property Ombudsman Scheme 01722 333306
The Property Redress Scheme 02082 757131

You should ask your agent if they are a member of a Redress Scheme. If they're not, then please email us to let us know.

Always keep a copy of any correspondence and emails between you, your landlord or letting agent.