West Norfolk Help Hub is a multi-agency partnership working to address people’s needs before their difficulties become unmanageable. The focus is on early intervention and prevention, rather than waiting for things to deteriorate to crisis point.
How it works
Clients are referred in, usually by an organisation they are in contact with. Although we do not offer a self-referral option, in the event someone reaches out, we will try to guide them to a professional who can make a referral on their behalf. The Help Hub partnership will discuss the needs and any underlying causes, and create the links needed to implement support.
These are just some of the problems that the Help Hub deals with:
- Housing
- Financial concerns
- Physical and mental health needs
- Self-harm
- Domestic abuse
- Parenting and parental separation
- Physical or emotional neglect
- Employment issues
- ASB
- Carer support
- Radicalisation
Help Hub partners
There are around 60 organisations in the Help Hub, meaning that a wide range of targeted interventions can be put together to support clients.
These are a selection of the partners involved:
- BCKLWN Housing Options/Homechoice
- Community Safety & Neighbourhood Nuisance Team (CSNN)
- Care and Repair (West Norfolk)
- LILY
- Norfolk County Council (Adult Social Care, Children's Services, Youth Offending Team)
- Norfolk and Suffolk Constabulary
- Change, Grow, Live
- Community Action Norfolk
- The Benjamin Foundation
- Purfleet Trust
- Norfolk Fire and Rescue
- Ormiston Mpower
- St Giles Trust
- Homestart
- Department of Work and Pensions
- Pandora Project
- NIDAS
- Freebridge Community Housing
- Broadland Housing Association
- Amplius
Make a referral
You can refer a customer using our online form.
You can make a referral online. You'll need::
- consent from the individual or family members being referred
- details of everyone in their household
- their date of birth and address details
- information on the type of help you think they require
What happens next?
Help Hub collaboration meetings are held weekly on a Tuesday at 10am with local partner agencies. Any cases referred are discussed within meetings. As a referrer, you’ll need to attend this meeting via Teams to present your case, or nominate a representative to attend for you. We'll contact you to let you know the date your case is due to be presented.
Further information
If you're concerned about a child or adult in Norfolk and want to speak to someone, please contact Norfolk County Council on 0344 800 8020. If you consider the incident to be an emergency, call 999.
If you're an individual or family in need, the following directories may be able to offer information and guidance: