Operations Director, St George’s Guildhall and Creative Hub

Become our Operations Director for St George's Guildhall and Creative Hub

For an ambitious leader from the heritage, arts or cultural sector, we have a rare and exceptional opportunity to help bring one of the UK’s most extraordinary historic places back to life as a leading international heritage and cultural destination.

We are seeking an outstanding Operations Director to join our team for St George’s Guildhall and Creative Hub in King’s Lynn, as it moves towards reopening in autumn 2028, following a major programme of restoration and renewal led by the Borough Council of King’s Lynn and West Norfolk.

At its heart is the UK’s oldest working theatre, where William Shakespeare himself is believed to have performed in the 1590s, set within a wider site that will become a living theatre, creative hub and community asset where 600 years of history inspires creativity, learning, enterprise and pride in place.

Conservation work on-site is currently transforming the medieval venue, surrounding buildings and courtyards into welcoming spaces for everyone, with a year-round programme of performances, events, exhibitions and education, new creative workspaces, hospitality and commercial uses.

At West Norfolk, we have placed our rich cultural heritage at the centre of our regeneration vision. The Guildhall is our flagship scheme, with the potential to raise King’s Lynn’s cultural profile, support regeneration, grow the creative economy and open up heritage, creativity and learning to wider audiences.

This exciting role is central to making that vision work in practice, shaping the operating model, visitor experience and commercial future of a nationally significant destination from the ground up.

We are looking for someone who understands the power of culture and heritage to transform places, and who can combine that passion with the commercial, operational and financial acumen needed to run a complex public-facing national and international destination.

Working closely with trustees, senior stakeholders, the Development Director and the Creative Director, the Operations Director will build the systems, teams, partnerships and commercial foundations needed for successful reopening and long-term sustainability.

You will need

• Significant senior leadership experience in a cultural, heritage, visitor attraction, arts, leisure, hospitality, charitable or comparable public-facing environment.
• Strong financial management, business planning, budgeting and performance-management skills, with the ability to build long-term sustainability.
• Proven ability to mobilise and lead multidisciplinary staff and volunteer teams in a complex venue or destination setting.
• Commercial experience across income generation, hospitality, retail, venue hire, leasing, partnerships or audience-facing services.
• Sound knowledge of governance, risk, compliance, health and safety, audit and organisational resilience.
• Excellent stakeholder engagement, communication, negotiation and problem-solving skills, with the judgement to advise trustees, funders and senior partners.

A video from Robin Lewis, the Development Director at St George's Guildhall about this exciting opportunity.

Relocation package

We offer a relocation package of up to £8,000 to newly appointed officers who move their home into the borough.

The package includes financial assistance with relocation expenses including such items as temporary accommodation expenses, removal expenses and travelling and house purchase expenses.

Other benefits

• A competitive salary with performance related pay
• A generous annual leave entitlement of 36 days, increasing to 39 days with continuous service (including bank and general holidays)
• A comprehensive benefits package including discount schemes, cycle to work, online GP and more
• Employee Assistance Programme including access to counselling services
• A good work/life balance with an agile working environment
• Committed training programme and development opportunities
• Membership of the local government pension scheme

Salary

Up to £70,170.

Job description

You can view the full job description below.

Operations Director job description

Recruitment timeline

How to apply

If this sounds like the perfect opportunity for you, we would love to hear from you.

Please apply using the link below.

For an informal conversation before you apply, contact:

• Kate Blakemore, CEO: kate.blakemore@west-norfolk.gov.uk
• Robin Lewis, Development Director for the Guildhall Programme: robin.lewis@west-norfolk.gov.uk

Applications are via CV plus a supporting statement, as one document of maximum three sides. Please state your current salary on your CV.

For more information and to apply, please visit our recruitment site below.

Apply now

The closing date for this role is 12 noon on 2 November 2026.