Consultations - Have Your Say

At the council, we are always interested in hearing your views about what we do. Your comments and suggestions help us to improve our services.


Current consultations


Council Tax Support Consultation


In April 2013, the Government abolished Council Tax Benefit and gave the local authorities the responsibility to create their own localised Council Tax Support Scheme (CTS). At the same time, the Government reduced the funding available for support by 10%, meaning the council would have to devise a scheme with considerably less funds available than under the previous scheme.


Full details of the proposed scheme and links to the consultation are available from the Council Tax support consultation page.


Review of Caravan Site Licence Conditions


The council is currently reviewing its Caravan Site Licence Conditions.  The existing conditions are based on model standards developed by Government.  We are developing our own conditions which are more relevant to the area.


If you would like to view the proposed changes visit our Residential Caravans page.  To comment please e-mail


Comments must be received by 19 December 2014.   


Closed consultations


Draft Homelessness Strategy


Views were sought on the council's draft Homelessness Strategy.  Before completing the survey you will need to read the draft strategy.  The draft Homelessness Strategy and can be found on our Housing Research and Policies page.


The consultation period closed on 17 November 2014.


Draft Air Quality Action Plan


The Council sought views on the draft Air Quality Action Plan. For further information, please visit our Air Quality Action Plan page


The consultation period ended on 30 September 2014.


Proposals for North Lynn area


The council sought views on three projects that could take place in the North Lynn area of King's Lynn. 


The three projects were:

  • A proposed access road between Edward Benefer Way and Lynnsport

        The new road will improve access to Lynnsport and will help mitigate recognised air quality issues in the Gaywood Clock and King's Lynn town centre area.  The road will also open up the site for proposed new housing developments.

  • King's Lynn Internal Drainage Board's new drainage scheme

        The IDB's scheme to construct a pumping station on the northern part of the Lynnsport site and install a rising main northward to the North Lynn Drain will improve surface water management in and around King's Lynn giving added protection against flooding both in North Lynn and in the town centre.

  • The council's development of housing sites in the area

        The works above will enable the council to bring forward some key sites for housing development which will help the council meet its housing delivery targets and provide much-needed accommodation in the town.


A public exhibition took place on Friday, 12 September. You can view the master plan and scheme layout plan.


The consultation closed on 22 September 2014


King's Lynn Transport Interchange


The council and Norfolk County Council are working on improvements to the bus station and surrounding area using funding contributions from Tesco and Sainsbury's following their out of town developments.


For more information on the proposed changes, see the King's Lynn Transport Interchange brochure (pdf 4mb).


The consultation period closed on July 22 and the full report is available below:

Saturday Market Place


Saturday Market Place consultation - consultation closed on 3 February, view consultation responses.


External consultations


The following consultation may be of interest to residents:


Sibelco is asking people for their views on Bawsey Lakes. You can view their questionnaire at:


You can also have your say in the following ways: 


West Norfolk Quality of Life Survey


Every two years the West Norfolk Partnership (of which we are a Partner) carries out an in depth face to face survey with nearly 3,000 residents across the borough. The survey asks residents about their views in relation to:

  • local issues and priorities for the neighbourhood
  • perceptions of crime
  • access to social activities
  • health
  • aspirations
  • sense of belonging
  • levels and community involvement
  • pride
  • quality of life

The results of the survey are used to inform future actions and ensure resources are focused on those things that can really help people feel better about where they live.


Summary of the 2011 survey findings (pdf 1.43MB).

Summary of the 2013 survey findings (pdf 2.78MB).  


Focus groups and forums


From time to time, we undertake service specific focus groups, surveys, forums and workshops. These are by invitation or are publicised in the local media and on our website.


Safer Neighbourhood Action Panels (SNAPs)


We are working in partnership with the Police, West Norfolk Partnership and other local agencies where you live to identify and address community concerns. SNAP meetings give you the chance to get more involved and have greater say over what happens in your area by discussing issues at a local level.


The panel will be made up of representatives from the Council, Police and other community representatives. As a member of the public you are able to raise any issues of concern in your neighbourhood.


To find out more about what is happening in your neighbourhood and how you can attend your nearest meeting, visit the Norfolk Police website.


To find out more information, see our Safer Neighbourhood Action Plan page.


Have your say at a council meeting


Members of the public are able to come along to Council Meetings and ask us a question on a topic or service within the Council's control. You are also able to present petitions. Read more about Speaking at a Council Meeting and Presenting a Petition.


Become a Councillor


In becoming a borough councillor you can represent the views of your constituents and help them resolve issues they have. It is an opportunity to influence priorities and support the people you represent.


Parish and town councils have a large range of powers, and the activities they are involved in are wide ranging. Many parish and town councils are involved in planning, promoting tourism, licensing, community halls, representation, management of town and village centres and providing community halls and by becoming a parish councillor you can have an influence on some of these things.


To find out more, see our becoming a Councillor page.


Become a school governor or magistrate


You can become involved in your community and have your say by becoming a school governor or Magistrate. Read more about becoming a School Governor or Magistrate.


Feedback to us directly


We always welcome your feedback on our services. Read more about How to Make a Complaint, Comment or Compliment.


Last updated: 21 November 2014
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