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Apply for the housing register or update your application

How to apply for our housing register, who can apply, and how to update an application

Who can apply?

You can apply to go on our housing register if you're over the age of 18 and:

  • your annual income and savings are less than a third of the average property price in the area
  • you have a local connection

You'll have a local connection if you:

  • have lived in our borough for at least three out of the last five years, or;
  • have close family (brothers, sisters, parents, children) who have been living in the borough for five years or more

Who can't apply?

You'll not be accepted onto our register if:

  • you're under immigration control
  • you've been asked to leave a previous property due to unacceptable behaviour

Unacceptable behaviour is:

  • anti-social behaviour
  • a breach in tenancy conditions
  • substantial tenancy arrears

If you live outside the borough

If you don't live in our area, you'll not be able to apply for housing unless:

  • you're a member or previously serving member (within five years) of the armed forces
  • there are exceptional circumstances which require you to be in our area

Apply for housing

To apply to go on the housing register you'll need:

  • your National Insurance number
  • your email address
  • six years address history (including postcodes)
  • supporting documents as proof of residence for everyone over 18 (please upload your supporting documents at the end of the form; include ID, income and proof of your last six years housing history as a minimum)*
  • to have read our privacy policy

Apply for our housing register

We’ll only be able to process your application when you’ve provided all the supporting documents we ask for. Once we have everything we need, it can take four to six weeks to hear from us.

Updating your application

Once you've started an application, you'll be able to login to your account and manage your application. You'll be able to:

  • finish a form you've already started
  • upload additional documentation/photos to support your application

Update your application

If you’re returning to complete an application you’ve already started, and you’re having problems logging in, please see our ‘Further information’ section below.

What happens next?

We’ll only be able to process your application when you’ve provided all the supporting documents we ask for. Once we have everything we need, it can take four to six weeks to hear from us.

If you're accepted onto the register, we'll write to you and give you a reference number. Please keep hold of this, you'll need this to bid on available properties. We'll put you in one of three bands; low, medium or high. The letter will also confirm which band you're in.

How we decide who gets housing?

If there is more than one applicant for an advertised home, we'll select the one in the highest band who has the earliest 'relevant date'. The 'relevant date' is normally the date you first registered, or the date when your priority band last changed.

Further information

Further information about our scheme, including how we allocate properties, can be found in our guidance booklet at the bottom of the page.

Can’t remember your household login number (ID)?

When you’ve made your application a household login number (ID) will be shown, and emailed using the email address provided.

If you can’t remember your household login number, then you'll need to start a new application to find it. You’ll need to enter your forename, surname, date of birth, and National Insurance Number. The system will find any application linked to your details, and show your household login number (this is a six-digit number beginning with a one). You can then use this to reset your other details if needed. You can find out your household login number on our housing registration page.

Can’t remember your password?

You can reset your password using your household login (ID) number. To re-set your password, select 'Forgotten password?' on our housing registration page.