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Public Access — Due to essential maintenance, our planning system will be unavailable from 8:00am on Saturday 25 November for most of the day

Living Independently in Later Years (LILY)

Information about our LILY directory

What is LILY?

LILY is an initiative designed to help older people continue to live safely and independently at home.

Older people, their families, friends and carers can access information about services, advice, activities and events.

Accessing LILY

You can access LILY in a variety of ways:

  • the LILY online directory
  • by telephoning 01553 616200
  • at community groups, locations and events
  • a home visit from a LILY advisor

Why use LILY?

LILY gives advice and information on a range of topics including:

  • what's going on in the region
  • clubs and activities
  • travel and mobility
  • money matters
  • staying safe
  • caring for someone
  • services and accommodation for anyone needing higher levels of care
  • local news
  • dementia

You can search the site by:

  • category
  • key words
  • location
  • via the sites pre-populated quick links

Visit our LILY directory

How else can you access LILY?

You can also access LILY information at community groups, locations and events, or via a home visit by a LILY advisor.

Community groups, locations and events

LILY advisors are available to attend local groups, locations and events, for example:

  • luncheon clubs
  • GP surgeries
  • local forums

To request a LILY advisor to come along to your event, or find out where they'll be in attendance, please telephone 01553 616200 and ask for the LILY Coordinator. Or email asklily@west-norfolk.gov.uk

You can also find the locations on the 'LILY in your community' page of the LILY online directory.

Home visits

Trained LILY advisors are available to visit you if required. They have mobile IT equipment and can help you search the LILY directory. They can also make referrals if needed.

To request a home visit please telephone 01553 616200 and ask for the LILY Coordinator. Or email asklily@west-norfolk.gov.uk.

Dementia friendly home assessments

The LILY Project also funds dementia friendly home assessments.

The aim of the assessment is to enable those living with dementia to remain living safely in their own home for longer.

Measures that can be considered include:

  • signage or colour differentiation for those who suffer with memory loss and are visually impaired
  • installation of a Careline personal alarm
  • improved lighting arrangements
  • smoke detectors
  • easy-to-use taps

To request a dementia friendly home assessment please call 01553 760671.