Who can use this policy?
This Policy is for use by:
- Employees of the Council (including temporary or agency staff)
- Councillors
You will also be able to use the Policy if you are a:
- contractor;
- partner;
- supplier; or
- work for a voluntary organisation that the Council has dealings with,
Provided that your whistleblowing concern relates to a service that your organisation is providing to the Council. The Council cannot deal with whistleblowing reports that arise out of unrelated aspects of your organisation’s operations.
Anyone with a concern about an employee’s conduct but is unsure whether a particular practice is unacceptable to the Council is encouraged to report this.
Other Channels to address Issues Arising
Complaints regarding the conduct of Councillors should be made pursuant to the Borough Council's Monitoring Officer. Further details are available on our Complaints about Councillors page.
For Council staff, the Harassment at Work Procedure, Grievance Procedure or the Disciplinary Procedure will still govern matters that fall under those policies.
Issues relating to safeguarding should be raised in accordance with the Council’s Safeguarding Policy.
Suspected fraud relating to Council Tax Support, Council Tax and Business Rates exemptions and discounts can be reported via the following channels:
- Contacting the Council’s Customer Information Centre (01553 616200)
- By email to benefit.fraud@west-norfolk.gov.uk
- Online via the Borough Council’s website
- Writing to Internal Audit, Borough Council of King's Lynn & West Norfolk, King’s Court, Chapel Street, King’s Lynn, Norfolk, PE30 1PX
The Council may alternatively determine that matters reported to it fall instead under the Council’s Corporate Complaints Process.
In the alternative to reporting issues to the Council, you may be able to refer your issue to the following external agencies:
- Protect (formerly Public Concern at Work) - Protect give confidential, free and independent advice - including legal advice - on how to proceed.
- Local Citizen’s Advice Bureau - For general advice and information on a range of legal fields
- Advisory, Conciliation and Arbitration Service (ACAS) - For advice on relationship issues in the workplace
- Trade union representative or the relevant regulator or professional body - As applicable