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Complaints - animal welfare

How to complain about a premises

Complaints about a premises licensed for animal activities

We take any complaints received against an animal welfare establishment, whether licensed or unlicensed, very seriously.

Should you have a problem with a licensed premises, we recommend discussing the matter with the business owner first. They may not be aware of the problem, and this gives them the opportunity to resolve the issue without any further action required.

If you are still unable to reach a resolution, please contact the Licensing Team via email or post using the details below.