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Please note — Due to essential maintenance, some online services will be unavailable from 3:00am to 10:00am on Sunday 25 September. Apologies for any inconvenience this may cause.

Parking fines

How to pay or challenge a parking fine, also known as a Penalty Charge Notice

Pay a Penalty Charge Notice

You can pay your parking fine (Penalty Charge Notice) online. You can also view photographs relating to the fine.

To pay a Penalty Charge Notice you'll need:

  • the Penalty Charge Notice number (look for the PCN number on the ticket)
  • your vehicle registration number
  • a valid debit or credit card

Pay a parking fine

The penalty charge will be reduced by a discount of 50% to £25.00 or £35.00 if it's paid within 14 days. The 14 day period begins on the date that the Penalty Charge Notice was served.

Challenge a Penalty Charge Notice

If you feel you have been incorrectly issued with a Penalty Charge Notice (PCN), you can challenge it within 14 days.

Please note, you will not receive an automated response, but we will answer your challenge within 14 days.

Please do not make payment if you wish to challenge. The discount period will be extended if your challenge is unsuccessful.

To challenge a Penalty Charge Notice you'll need:

  • the Penalty Charge Notice number (look for the PCN number on the ticket)
  • your vehicle registration number
  • a valid reason to challenge the Penalty Charge Notice

Challenge the Penalty Charge Notice

A challenge can also be made in writing. Please send this to:

Parking Operations, PO Box 1149, King's Lynn, Norfolk, PE30 9AH.  

Please quote the Penalty Charge Notice (PCN) number on your challenge.

Further information

From the 7 November 2011 we are working as part of the Norfolk Parking Partnership (NPP), alongside Norfolk County Council. This is to aid consistency in the delivery of parking services in the County. The NPP's policy and approach to challenges can be found on the Norfolk County Council website.