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Street lighting

How to report a faulty or damaged street light

Street lighting in the borough

There are over 50,000 street lights in Norfolk. We're responsible for around 800 street lights within our borough. Other organisations are responsible for the remainder.

Check to see if we're responsible

Before you tell us about a fault, please check we're responsible for the street light. You can find the street light on our map below.

If the light appears red and white, it's already been reported. You won't need to report this as we're currently dealing with it. 

If the light appears black and white, we're not aware of the fault. Please report the issue using our online form below.

If the street light isn't on our map, it may be that someone else is responsible for it. To assist you in finding out who's responsible, please contact Norfolk County Council

Report a faulty street light

You can report a faulty street light online.

To report an issue with a streetlight, you'll need:

  • the location of the faulty street light (the road name)
  • details of the fault (for example, street lamp out, or flashing lamp)

Report a faulty street light

What happens next?

We aim to repair faulty street lights as soon as possible. We'll give priority to any dangerous faults such as exposed wires.