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New look for local online directory and information for west Norfolk residents

Lily new website now live

Published: Wednesday, 12th April 2023

The local online directory for residents to ‘ask Lily’ for information about a host of services, activities and information has a new updated look.

Lily, a service that is owned and managed by the Borough Council of King’s Lynn & West Norfolk, provides a comprehensive range of support in west Norfolk to help residents find information about local, regional and national support services as well as local events and things to do. The online directory, originally launched in 2014, brings relevant information into one easy-to-search place at

The new look website has a number of new features including a map showing where the listings are located and the ability to share listings via WhatsApp and text messaging. New accessibility features and the ability to be translated into a number of different languages have been built in. Listings are split into nine categories: things to do; housing and care homes; transport and getting around; learning, work and volunteering; health, care and support; money matters; green choices; advice, safety and other information; and childcare and family support.

The Lily Facebook feed is also featured on the home page alongside the latest news and events.

Judith Berry, Community Health and Wellbeing Manager at the borough council, said: “The online Lily directory supports access to a whole range of social activities and information for all adults over the age of 18. The update to our website provides a clear, user-friendly, way to see what support and activities are available to residents in west Norfolk.”

Residents of west Norfolk affected by loneliness or social isolation can call Lily on 01553 616200, email or visit the online directory

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