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Double win for Care and Repair

A picture of the Care and Repair team.

Published: Tuesday, 13th December 2022

The borough council’s Handyperson Prevention Service has won a prestigious award for a second year running. The occupational therapist who works for the same department was also a winner.

The Handyperson of the Year and Housing Occupational Therapist of the Year Awards were given by the Foundations National Healthy Housing Awards which recognises excellence in supporting people to live independently.

Suzanne Daniels from Care and Repair with Betsy Stainsby of Lily with the Handyperson of the Year award

Suzanne Daniels from Care and Repair with Betsy Stainsby of Lily with the Handyperson of the Year award

Councillor Sam Sandell, Cabinet Member for People and Communities, said:

“What a result. We know Care and Repair is a valued service that helps people in West Norfolk to maintain their independence and now these award shows that an impartial panel agrees.

“Congratulations to the team for winning the handyperson award again and to Julie Hallows, our Occupational Therapist, for winning in her category. I thank you all for your hard work.”

Julie Hallows with her Occupational Therapist award

Julie Hallows with her Occupational Therapist award

Originally created 16 years ago to undertake minor repairs, the service has developed over the years.

In 2017 a review of the service, and consultation with health and social care organisations, led to the service expanding. Since then it has focused on implementing preventative measures around the home that make day-to-day living easier and reduce the chance of someone falling.

It is a free, funded service for West Norfolk residents who have a disability or health condition and the team’s activities include installing grab rails and easier-to-use handles and taps. It works alongside the major adaptation service for larger works and also links with other organisations to make referrals when people need extra help.

Over the last four years the team has supported over 2200 clients and completed more than 3960 jobs. So far this year over 470 clients have been referred to the service which helps, not only people in their homes but also, the NHS by reducing fall risks and admissions as well as getting patients discharged from hospital more quickly where low level measures are needed. 

Cllr Sandell added:

“The statistics on how many people have been helped, and the additional benefits felt by other services, tell their own story. What I am really delighted with, however, is the story told by the feedback we get from the residents we have supported.

“ALL the people who have given us feedback said the works had made them feel more safe and secure at home, and that they would recommend the service. More than 95% rated the service as excellent. I couldn’t be prouder.”

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