Published: Tuesday, 4th January 2022
A fantastic service with high levels of customer satisfaction has resulted in the borough council’s Handyperson Prevention Service winning a prestigious award.
The service won the Handyperson of the Year Award, given by the Foundations National Healthy Housing Awards, which recognises excellence in supporting people to live independently.
Councillor Sam Sandell, Cabinet Member for People and Communities, said: “What a result. We know this is a valued service that helps people in West Norfolk to maintain their independence and now this award shows that an impartial panel agrees.
“Congratulations to the team and thank you for your hard work.”
Originally created 15 years ago to undertake minor repairs, the service has developed over the years.
In 2017 a review of the service, and consultation with health and social care organisations, led to the service expanding. Since then it has focused on implementing preventative measures around the home that make day-to-day living easier and reduce the chance of someone falling.
It is a free, funded service for West Norfolk residents who have a disability or health condition and the team’s activities include installing grab rails and easier-to-use handles and taps. It works alongside the major adaptation service for larger works and also links with other organisations to make referrals when people need extra help.
Over the past four years the team more than 2,000 people and completed more than 2,300 jobs. This doesn’t just help people in their homes: it has helped the NHS to save more than 2,500 bed days by reducing admissions and getting people home more quickly.
Cllr Sandell added:
“The statistics on how many people have been helped, and the additional benefits felt by other services, tell their own story. What I am really delighted with, however, is the story told by the feedback we get from the residents we have supported.
ALL the people who have given us feedback said the works had made them feel more safe and secure at home, and that they would recommend the service. More than 95% rated the service as excellent. I couldn’t be prouder.”