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Advice for re-opening premises

Guidance for re-opening premises as we move in to step 2 of the roadmap from 12 April 2021

Re-opening safely

Please find below a selection of posters that you can print out and use in your premises to support your social distancing and Covid secure measures.

Business and enterprise sign pack (colour)

Business and enterprise sign pack (black & white)

The Norfolk Resilience Forum (Norfolk Public Health) has created a business and tourism toolkit to provide you with useful information and advice as you start to re-open for business.

Business and tourism toolkit

If you do not have access to printing facilities and need to have a copy printed, or materials from within the toolkit (posters/leaflets) printed, you can request these, free of charge, by contacting, stating how many copies they need of which pages. Where possible we will ask you to collect the materials from our print facility. We're offering this service free of charge for west Norfolk businesses.

Links within the document point to additional resources on the website, including translated documents which you may find useful.

If you're a King’s Lynn BID levy payer, you can access their suite of materials free of charge by contacting Jenny at

If there are messages that you think we haven’t included in these materials, please email Sharon at

5 steps to Safer Working Together

If you're a business owner there are specific regulations you must comply with in order to operate safely. All businesses must comply with the following “5 Steps to Safer Working Together”:

  1. Carrying out a COVID-19 risk assessment – you will need to look at the risks of COVID-19 in your workplace and in your work practices and put in place actions that are reasonably practicable. You must share this risk assessment with your employees. If you are a business with less than five employees you do not need to produce a written risk assessment.
  2. You have put in place cleaning, handwashing and hygiene procedures that are in line with Government guidance.
  3. You have taken reasonable steps to help people work safely from a COVID-19 Secure workplace or work from home.
  4. You have taken reasonable steps to maintain 2m social distancing. Where people cannot keep 2m apart you have ensured at least a 1m distance and taken all mitigating actions possible to manage transmission risk.
  5. You have taken all reasonable steps to provide adequate ventilation in enclosed spaced.

A notice to display to show you have made your workplace COVID-secure is available on the GOV.UK website. In addition to these points, the Government has produced sector-specific guidance, please read this to help you draw up your risk assessment and put in place measures to reduce the risk and help control the virus.

To help you to implement the required steps, you can download the business and tourism toolkit that has been prepared by the Norfolk Resilience Forum (Norfolk Public Health). You can also take a look at the Health and Safety Executive guidance and the GOV.UK online guide.

Pubs and bars

Outdoor areas at hospitality venues (cafes, restaurants, bars, pubs, social clubs, including in member’s clubs) can reopen, including for takeaway alcohol. Some venues may wish to erect outdoor shelters. To be considered ‘outdoors’, shelters, marquees and other structures can have a roof but need to have at least 50% of the area of their walls open at all times whilst in use. These venues may allow customers to use toilets located inside.

At any premises serving alcohol, customers will be required to order, be served and eat/drink while seated (“table service”). Further details about step 2 are available from the government website.

Retail, personal care facilities, close contact services and indoor sports and leisure

Non-essential retail, personal care facilities, like hair, beauty and nail salons; indoor sports and leisure can reopen, further guidance is available from the government website.

Premises must only be attended/used in line with the wider social contact limits at this stage - as a single household or bubble indoors; or in a group of 6 people or 2 households outdoors.

Displaying signs

Employers should also display a notice visibly in their shop windows or outside their store to show their employees, customers and other visitors that they have followed this guidance. You can download a sign from the GOV.UK website.

Risk Assessments

Here are three things to consider when doing your risk assessment:

  • Read the Government guidance on working safely first
  • Consult with your staff team as you do it
  • Keep reviewing the risk assessment as you learn what works and as Government guidance changes

You will find lots of helpful information about how to do a risk assessment (not COVID specific) on the Health and Safety Executive Website, in addition to a template to use and case studies.

There is also a helpful document written by HSE about working safely during the Coronavirus pandemic. It provides questions for you to consider as you do your risk assessment and get your business ready to re-open.

You can also use the risk assessment guide as the basis for your own risk assessment. It does not replace the need for you to do one of you own, but it provides a helpful starting point. This risk assessment has been taken from the HSE for Northern Ireland and should be used as guidance only.