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Advice for re-opening premises

Guidance for re-opening premises during the easing of the COVID-19 lockdown

Re-opening safely


Please find below a selection of posters that you can print out and use in your premises to support your social distancing and Covid secure measures.

Business and enterprise sign pack

If you do not have any printing ability please email print.room@west-norfolk.gov.uk with details of the posters you require and a phone number, so that we can arrange delivery or collection. We're offering this service free of charge for west Norfolk retailers.

If you're a King’s Lynn BID levy payer, you can access their suite of materials free of charge by contacting Jenny at sales@ppnorfolk.co.uk.

If there are messages that you think we haven’t included in these materials, please email Sharon at communications@west-norfolk.gov.uk.

Pubs and bars

The government has issued guidance on how premises should operate under current restrictions. We have currently been placed in Tier 4. If you're a pub or bar,  please see GOV.UK's -  businesses and venues page to find out more about who can and how to operate within Tier 4.

Retail re-opening guidance

From the 26 December 2020 Norfolk has been placed under Tier 4 restrictions for coronavirus. If you're a business owner there are specific regulations you must comply with in order to operate safely. All businesses must comply with the following “5 Steps to Safer Working Together”.

  1. Carrying out a COVID-19 risk assessment – you will need to look at the risks of COVID-19 in your workplace and in your work practices and put in place actions that are reasonably practicable. You must share this risk assessment with your employees. If you are a business with less than five employees you do not need to produce a written risk assessment.
  2. You have put in place cleaning, handwashing and hygiene procedures that are in line with Government guidance.
  3. You have taken reasonable steps to help people work from home.
  4. You have taken reasonable steps to maintain 2m social distancing.
  5. Where people cannot be 2m apart you have put in place other measures to manage the risk.

In addition to these points, the Government has produced sector-specific guidance, please read this to help you draw up your risk assessment and put in place measures to reduce the risk and help control the virus. 

Government guidance on working safely during Covid-19: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19; please also use this link to check for future updates.

To help you to implement the required steps, you can download the following two guides:

You can also take a look at the:

Displaying signs

Employers should also display a notice visibly in their shop windows or outside their store to show their employees, customers and other visitors that they have followed this guidance. You can download a sign from the GOV.UK website.

Risk Assessments

Here are three things to consider when doing your risk assessment:

  • Read the Government guidance first
  • Consult with your staff team as you do it
  • Keep reviewing the risk assessment as you learn what works and as Government guidance changes

You will find lots of helpful information about how to do a risk assessment (not COVID specific) on the Health and Safety Executive Website, in addition to a template to use and case studies.

There is also a helpful document written by HSE about working safely during the Coronavirus pandemic. It provides questions for you to consider as you do your risk assessment and get your business ready to re-open.

You can also use the template risk assessment as the basis for your own risk assessment. It does not replace the need for you to do one of you own, but it provides a helpful starting point. This risk assessment has been taken from the HSE for Northern Ireland and should be used as guidance only.

Food and drink businesses

From 26 December 2020 Norfolk was moved into Tier 4. Under Tier 4 restrictions hospitality businesses must close. They can open for click and collect and deliveries. Please see the GOV.UK - closing businesses and venues - page for further information.