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Advice for re-opening premises

Guidance for re-opening premises during the easing of the COVID-19 lockdown

Re-opening safely


Please find below a selection of posters that you can print out and use in your premises to support your social distancing and Covid secure measures.

Business and enterprise sign pack

If you do not have any printing ability please email print.room@west-norfolk.gov.uk with details of the posters you require and a phone number, so that we can arrange delivery or collection. We're offering this service free of charge for west Norfolk retailers.

If you're a King’s Lynn BID levy payer, you can access their suite of materials free of charge by contacting Jenny at sales@ppnorfolk.co.uk.

If there are messages that you think we haven’t included in these materials, please email Sharon at communications@west-norfolk.gov.uk.

Retail re-opening guidance

The Government announced on Monday 25 May that all non-essential retail were able to open from Monday 15 June. They have produced guidance for retailers which you must read and follow before you re-open your premises. The guidance covers eight key areas which can be used as a guide for your risk assessment. In addition the Government requires that before re-opening, all businesses must be able to confirm that they have carried out the Government’s "5 Steps to Safer Working Together".

  1. Carrying out a COVID-19 risk assessment – you will need to look at the risks of COVID-19 in your workplace and in your work practices and put in place actions that are reasonably practicable. You must share this risk assessment with your employees. If you are a business with less than five employees you do not need to produce a written risk assessment.
  2. You have put in place cleaning, handwashing and hygiene procedures that are in line with Government guidance.
  3. You have taken reasonable steps to help people work from home.
  4. You have taken reasonable steps to maintain 2m social distancing.
  5. Where people cannot be 2m apart you have put in place other measures to manage the risk.

In addition to these points, the Government has produced sector-specific guidance, please read this to help you draw up your risk assessment and put in place measures to reduce the risk and help control the virus. 

Government guidance on working safely during Covid-19: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19; please also use this link to check for future updates.

To help you to implement the required steps, you can download the following two guides:

You can also take a look at the:

Displaying signs

Employers should also display a notice visibly in their shop windows or outside their store to show their employees, customers and other visitors that they have followed this guidance. You can download a sign from the GOV.UK website.

Risk Assessments

Here are three things to consider when doing your risk assessment:

  • Read the Government guidance first
  • Consult with your staff team as you do it
  • Keep reviewing the risk assessment as you learn what works and as Government guidance changes

You will find lots of helpful information about how to do a risk assessment (not COVID specific) on the Health and Safety Executive Website, in addition to a template to use and case studies.

There is also a helpful document written by HSE about working safely during the Coronavirus pandemic. It provides questions for you to consider as you do your risk assessment and get your business ready to re-open.

You can also use the template risk assessment as the basis for your own risk assessment. It does not replace the need for you to do one of you own, but it provides a helpful starting point. This risk assessment has been taken from the HSE for Northern Ireland and should be used as guidance only.

Food and drink businesses

In line with COVID-19 emergency regulations, catering and hospitality businesses currently remain closed. But the Prime Minister announced on 23 June that they can re-open from 4 July. For the latest information, please visit our COVID advice for food businesses page