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Letting and managing a property

Information about the redress scheme and our landlords forum

Redress scheme 

A lettings agent or property manager must be a member of an approved redress scheme.  

The scheme will consider disputes between tenants or consumers and the lettings agent or property manager. All members of a scheme must act in accordance with a Code of Practice.

If there is an issue to be investigated, the relevant scheme will listen to all people involved, consider the facts and decide what action, if any, should be taken to resolve the matter.

If a Letting Agent doesn't join a scheme, there could be a fine of up to £5,000.

The three approved schemes are:

Approved letting schemes
Redress Scheme Name Telephone Website
The Property Ombudsman Scheme 01722 333306 www.tpos.co.uk
The Ombudsman Service 03304 401634 www.ombudsman-services.org/property
The Property Redress Scheme 02082 757131 www.theprs.co.uk

Information about the redress scheme can be found on the GOV.UK website.

Landlord forum 

We host a landlord forum where we give updates on changes and issues affecting private landlords, including guest speakers. 

It is equally open to letting and managing agents. For more information on our landlords forum please email us.

You could also consider joining a landlords association such as the:

Other information

If your tenant is claiming Housing Benefit you can find out more about it on our landlords page.

For further information about renting responsibilities please see our landlord pages, or visit the following websites: