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Information about our LILY service that helps combat loneliness and social isolation in adults of all ages

The lily logo has the words lily in purple text and a heart shape

What is Lily?

From 1 July 2018, our Lily service expanded to include everyone over 18, not just those in later years.

Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the 'No Lonely Day' initiative, and encourages our residents to develop friendships and engage in their local communities.

Lily will also have a strong focus on community development, by:

  • helping groups to arrange activities and encouraging volunteering
  • providing community events and onsite information sessions
  • providing support for employers, schools, and colleges

Accessing Lily

You can access Lily in a variety of ways:

  • the Lily online directory
  • by telephoning 01553 616200
  • at community groups, locations and events
  • home visits from a Lily Advisor

Why use the Lily online directory?

The Lily online directory lists organisations, services and activities that help people to live healthy, active and independent lives. It is expanding to include more and more information relevant to adults of all ages.

Topics include:

  • learning, work and volunteering
  • what’s on
  • things to do
  • travel and getting around
  • money matters
  • staying safe
  • caring for others
  • care and support for you
  • news
  • childcare and family support
  • advice and advocacy
  • housing and care homes

You can search the site by:

  • category
  • keywords
  • location
  • the sites pre-populated quick links

Visit our Lily directory

How else can you access Lily?

You can also access Lily information at community groups, locations and events, or via a home visit by a Lily Advisor.

Community groups, locations and events

Lily Advisors are available to attend local groups, locations and events, for example:

  • luncheon clubs
  • community centres
  • local forums
  • schools
  • colleges
  • in the workplace

To request a Lily Advisor to come along to your event, or find out where they'll be in attendance, please telephone 01553 616200 and ask for the Lily Coordinator. Or email

You can also find the locations on the 'Lily in your community' page of the Lily online directory.

If you would like your own event or organisation to be included on the directory, please get in touch.

Loneliness/social Isolation

Trained Lily Advisors can provide support over the phone or face to face to help people overcome feelings of loneliness and social isolation.

Lily Advisors will work with clients to consider how engaging with the community can support their health and wellbeing.

To request support either for yourself or someone else please complete the referral form below, call 01553 616200 or email

Complete our referral form