Supporting you to live safely and independently in your own home through our 24/7 personal alarm service, providing reassurance to you, your family and friends
Why Careline Community Service?
We support thousands of people across Norfolk and parts of Cambridgeshire, Suffolk and Lincolnshire, to remain living independently in their own home.
Our service provides you with peace of mind that help is just the touch of a button away.
We offer:
- Personal in-home installation and servicing by a member of our team
- No upfront rental fees (there is an installation charge)
- Free home visits on faults or problems, when these cannot be rectified by a phone call. These will be booked in around your schedule
- Rolling contract with the option to cancel at any time you want
- Once cancelled you are only charged up to the end of the month until equipment is returned by you
Visit the Careline Community Service website
Our products
Digital home alarm
At the touch of a button, our call monitoring centre can contact family, friends or the emergency services if needed, 24 hours a day, 7 days a week.
Our digital alarm pendant:
- is lightweight and easy to wear
- allows you to move freely about your home and garden
- is water resistant for use in the shower and bath
- has a range of up to 300m (this may vary depending on the structure of your property, our installers will check the range when they visit)
Find out more on our home alarm page.
Digital mobile alarm
The Careline GO mobile alarm is built for those living a more active lifestyle. The small and discreet alarm provides support and peace of mind in the home, and out and about.
- Requires occasional charging – supplied with a wireless charging pad
- No base unit needed
- Built-in speaker and microphone
- Uses 4G roaming sim (mobile phone) network whether you are at home or outside
Find out more on our mobile alarm page.
Key safe
We provide the Supra C500 Key Safe, which is the UK’s first Police approved key safe.
On occasions when you may require authorised visitors to have access to your home including carers, loved ones and the emergency services, having a key safe could speed up this process and avoid damage to your property.
Keys within the key safe are accessed by entering a unique code which can allow medics, emergency services, family and friends to access your home safely when you need them most.
Find out more on our key safe page.
Digital Switchover
The digital switchover is happening. BT’s infrastructure company, Openreach, plan to switch all UK phone lines from analogue to digital transmission by 31 January 2027 (this date was originally the end of 2025). For many households this means changing the copper phone line to a fibre optic one, but copper lines are being switched too.
These changes are necessary because the amount of data we use is increasing and the BT equipment used in telephone exchanges to run the copper (PSTN) network is old and becoming more difficult and expensive to maintain, but the switchover has implications for users of care alarms, who should take extra care to ensure their alarm service is not interrupted.
Please see our Digital Switchover page below for the latest information.
Find out more on our digital switchover page.
How to get in touch?
If you would like to find out more information about our services, please contact us on 01553 616200 or email careline.operators@west-norfolk.gov.uk.
Alternatively, if you would like to become part of the Careline Community Service family, you can enquire for one of our products at the link below.