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Community Information Points

Community Information Points (CIPs) are rural venues where you can access a wide range of Council Services via the internet.

There are 7 CIPs in West Norfolk. They're located anywhere from a library, to a church, to a village shop. Most CIPs will have a volunteer on hand to help you access the internet.

Using a CIP instead of coming into our office could save you time, travel or telephone expense.

What you can do at a CIP

Using our website at a CIP you can:

  • pay for Borough Council services online (for example, Council Tax, and car park season tickets)
  • submit, view and comment on planning applications
  • pay or appeal parking fines
  • make a claim for Housing Benefit or Council Tax Support
  • get information on refuse and recycling, view bin collection times, report a missed bin collection and apply for or cancel a garden waste bin
  • report fly tipping, fly posting, graffiti or a nuisance
  • register to vote
  • tell us you're moving
  • access the latest Council news

You can also use the CIP computer to:

  • book theatre tickets for the Corn Exchange, Princess Theatre or Arts Centre
  • search for and apply for jobs
  • find information on LILY (Living independently in later life)

Specialist services

Some CIPs also offer specialist services. For example:

  • at Docking CIP you can find out about family and local history
  • at Feltwell a volunteer can help you use the computer
  • at Heacham you can find local interest books

Free wi-Fi

You can bring your own device and use the free wi-Fi at these CIPs:

  • Ringstead
  • Watlington
  • Docking
  • Feltwell

You can find your nearest Community Information Point below by using our Find my Nearest facility, or by using the list below:

To find Community Information Points in your area just provide us with your address by following the link 'set your location'. You will then be able to find your nearest Community Information Points .

Village Location Opening hours

Ripper Hall

High Street  


PE31 8NG

Wednesday: 10:00am - 12:00 noon


St Marys Church

Bell Street


IP26 4DD

Monday: 10:00am - 11:00am and 1:00pm to 3:00pm

Wednesday: 9:30am to 12:00 noon

Friday: 1:00pm to 3:00pm


Heacham Library

3 Lynn Road


PE31 7HU

Monday, Wednesday and Friday: 10:00am to 4:00pm

Saturday: 10:00am to 12:00 noon


Village Hall (next to Junior School)

Park Crescent


PE34 3BU

Monday: 9:30am to 11:30am and 7:00pm to 9:00pm

Tuesday: 7:00pm to 9:00pm

Wednesday: 10:00am to 11:30am

Friday: 9:00pm to 11:30pm

Saturday: 10:00am - 12:30pm


Station Library

Woodview Road


PE33 9NP

Monday to Thursday: 10:00am to 3:00pm

Friday: 10:00am to 2:00pm

Access via the HIVE if library is closed


The General Store

41 High Street


PE36 5JU

Monday to Wednesday: 8:00am to 1:00pm

Thursday to Saturday: 8:00am to 5:30pm


Parish Office

Watlington Village Hall

Church Road


PE33 0HE

Tuesday and Thursday: 11:00am to 1:00pm