Online Payments

Thank you for choosing to make your payment online with the Borough Council of King's Lynn & West Norfolk.

Information and Help for Online Payments

 

Full information and help for online payments is detailed below:

 

What can I pay?

 

How do I pay?

 

When will my payment be processed?

 

What if my card is refused?

 

What if I change my mind?

 

Can I have a receipt?

 
 
 

How safe is my transaction?

 

Legal Statement

 

Paying by Direct Debit (Council Tax and Business Rates)

 

What can I pay?

 

You can pay your Council Tax Bill, Business Rates Bill, Parking Fines, Long-term season tickets, Leisure Card renewals, Tourism Adverts, Invoices (Sundry Debts), Licenses as well as ordering and paying for a brown garden waste bin. More services will be added in the near future so please keep checking.

 

For Council Tax and Business Rates you will need to quote your account reference and postcode. For Car parking fines you will need to quote the excess ticket number, the date of the offence and the car registration number and for Invoices please quote the account number (a seven digit number) e.g. 1234567 and the reference number on the invoice.

 

Please note for Council Tax, Business Rates and Invoice payments a 1.3% surcharge will be added to your total if you pay by credit card.

 

How do I pay?

 

You just need your debit or credit card, your email address and your account reference. We accept Switch, Maestro, Visa and MasterCard. We regret we cannot accept Solo or Electron Card payments. Follow the simple instructions on the screen to make your payment.

 

When will my payment be processed?

 

Your payment will be processed at the end of each working day. All payments received up to 4.45pm will be processed and will show on your account on the following working day. 

 

Payments received after 4.45pm will be processed and appear on your account two working days later.

 

What if my card is refused?

 

Cards are not refused by the Borough Council of King's Lynn & West Norfolk but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

 

What if I change my mind?

 

If you choose to cancel your payment, you can do this at any time prior to selecting the “make a payment” option. To do this click on the “Cancel” button at the top of the page. This will take you back to our home page and all the details you have entered will be deleted.

 

Can I have a receipt?

 

Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display your unique transaction number. You will also receive an email confirming the payment has been successful. Please be aware that if you are an AOL customer this email may be delayed.

 

I’ve paid the wrong amount – can I have a refund?

 

If you have overpaid your account please telephone our Customer Service team on 01553 616200. If the payment has been authorised then a refund back to the original card will be made within 14 days. If the payment was made by credit card and incurred a handling charge then the charge will also be refunded.

 

Payment Help

 

Account Number – The account number as found on your bill

 

Account Name – please enter the account holder’s name

 

First line of address – please enter the first line of the account holder’s address

 

Postcode – please enter the postcode of the account holder

 

Amount – please enter the amount you wish to pay. Please note for items of fixed cost (i.e. brown bins) the amount of the payment is entered automatically

 

How safe is my transaction?

 

It is very safe. Your transaction will take place within a secure payment system. We use Secure Socket Layer (SSL) technology, an internet standard supported by major internet browsers. All of your personal and card details are protected by using 128 bit encryption for transmission over the Internet. For a transaction to take place securely your browser must support 128 bit encryption. If your browser does not support this level of encryption, we recommend you use Microsoft Internet Explorer.

 

Encryption means taking original data (e.g. your payment card number and home address) and converting it into coded data so that it is unrecognisable as it travels along the Internet.

 

If you are in a public place we strongly advise you to make sure you are not overlooked as your enter your details to prevent them being misused by somebody else.

 

We use your personal information only for the purposes of the payment transaction. Under no circumstances do we supply your details to marketing organisations.

 

Legal Statement

 

The data that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purpose and not disclosed to any third party.

 

Paying by Direct Debit (Council Tax and Business Rates)

 

This is the easiest way to pay. To set up a Direct Debit, please contact us on 01553 616200.

 

Last updated: 02 November 2012
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