Careline Personal Alarm
Careline is a personal alarm service provided by the Borough
Council of King’s Lynn and West Norfolk, serving Norfolk, parts of
Cambridgeshire and Lincolnshire.
The Careline Personal Alarm means that help is just the touch of a
button away. It allows people who might be vulnerable, isolated, or
who suffer from medical conditions to live independently, secure in
the knowledge that help is at hand if they need it.
It is monitored 24 hours a day, seven days a week, giving you and
your loved ones peace of mind.
Clients join us for a variety of reasons, these may
Prone to falls
Vulnerable or isolated
Victim of crime
Do you think a Careline may help you or someone you
know? Call us for a chat – we are here to offer help
The Equipment - What you will need
You will be given a pendant, which can be worn around the wrist
or neck, giving you the freedom to move about your home and garden.
It will be active for a good distance and covers most average-sized
houses and gardens. Our officers will test the range of the
pendant with you so that you will know where it will work in your
You will also be given a Careline alarm unit which the
officer will connect to the telephone and electricity supply in
your home. The box has a powerful speaker and sensitive
microphone so even if you are some distance away from it, you
should still be able to hear the operator and they will be able to
hear you. It is also fitted with a back-up battery, so if there is
a power cut, it will still function for up to 12 hours.
We can also provide information about additional equipment known as
assistive technology. These are items which will operate
automatically through your Careline alarm unit, such as a smoke
detector and fall detector. If you would like to know more,
we can help, just ask when you enquire about your Careline
How it works
If you call and ask us to visit you, we will take your name,
address and telephone number and book an appointment date with
you. If you are calling on behalf of a friend or relative,
and wish to be there when we visit, we will do our very best
to accommodate this.
A Careline officer will visit you to take some information so
that we can set up your personal record. This information is only
used by Careline for the alarm service. We use the information to
make sure we get you the right help when you need it.
The officer will ask for your name, address, information about any
relevant medical conditions and the details of at least one person
who can be contacted in the event of an emergency. Ideally, at
least one of your nominated contacts will have a key to your house,
so that they can get in if you are unable to open the door. Your
nominated contacts might be friends, neighbours or family members.
Information can be updated at any time.
Don’t have any keyholders? Don’t worry, we may
be able to help. We could help to arrange for a keysafe to be
fitted to your property. This is a small, secure box, fitted
near your door which can contain a key to your property. To
open the keysafe, a four digit code, chosen by you, must be
entered. If this sounds like something that may help you,
just give us a call and we can offer advice.
The emergency call
If you have a trip, fall, medical emergency or need help,
press the button on the pendant. The Careline alarm unit will make
a series of beeping noises to let you know it has been activated.
It will send a signal to the alarm unit in your home and this will
automatically dial the control centre, where an operator is
available 24-hours a day, ready to take your call.
Each pendant has a unique identification number. This means that as
soon as the call connects, the operator can see who is calling and
has access to the information you have supplied about your needs
and nominated contacts. Even if you cannot speak or are too far
away from the speaker in the alarm unit to be heard, the operator
will begin to contact people on your list, or contact the emergency
services. If you have a keysafe, the four digit code may be given
to the emergency services to allow them into your home to help
you. (This code will not be given to anyone else).
For the security of clients and staff, all calls to the control
centre are voice recorded.
How much does it cost?
Charges include rental of the pendant and Careline alarm unit,
24-hour operator assistance, and any necessary repairs.
Invoices are sent annually. (Prices applicable until 31st March
Within the King's Lynn and West Norfolk Borough Council
Weekly rental charge £2.76 per week
One off installation charge £29.50
Outside the King’s Lynn and West Norfolk Borough Council
Weekly rental charge £2.76 per week
One off installation charge £35.40
Payment can be made monthly or every six months. Payments can be
made by direct debit or by calling 01553 760671 (9am-5pm Monday-
Thursday and 9.00am – 4.00pm on Friday). Credit and debit cards are
Please call us on 01553 760671 or email firstname.lastname@example.org
to arrange a visit, demonstration or installation.
Further information about the the service is
available from our Careline Personal Alarm
Service Leaflet (pdf 3Mb)