We want to make access to our services as easy as possible for our customers. The information below details our current opening times, office locations and the various ways to contact us. 

eForm

Use the online electronic form: General Enquiry Form

Once you have submitted the form, you will see an acknowledgement notice quoting a personal reference number for your enquiry. If you include your email address, you will also receive an automated email confirming the same details.

Telephone

Council Information Centre: 01553 616200

Our telephone opening hours are:

Out of Hours Emergencies

For emergencies outside normal office hours, including weekends and public holidays, please use our Out of Hours Emergency number: 01553 616601

Fax

Fax Number:  01553 691663

In Writing

Borough Council of King's Lynn & West Norfolk

Kings Court

Chapel Street

King's Lynn

Norfolk

PE30 1EX

DX 57825 King's Lynn

Office Opening Hours

There are Council Information Centres in King's Lynn, Hunstanton, Downham Market and Heacham. Please check below for the opening times of each office.

At any of our Council Information Centres you can:

King's Lynn Office Opening Times

The payment counter closes 30 minutes before the main office.

Hunstanton and Downham Market Offices Opening Times

The payment counter closes 30 minutes before the main office.

Heacham Office Opening Times

Cash payments are not accepted at Heacham Office.  Cheque, debit or credit card payments only.

Community Information Points

There are a number of Community Information Points located in rural areas where council services can be accessed via the Internet.

Providing Feedback

We appreciate and welcome your feedback to continually improve the services we deliver.

To comment about our services generally, please complete our Customer Comments Form online

To comment about individual website pages, please select the appropriate Govmetric Smiley face in the right-hand column. Should you wish us to personally reply to any comment left via GovMetric, please leave either an e-mail address or telephone number.