Published: Friday, 17th July 2020
Published on behalf of Alive West Norfolk:
After a long four months, we are ready to welcome you back. Here at Alive we are thrilled to announce that we will be reopening our leisure centres on Saturday 25 July.
We are contacting all members to update them on our new opening procedures, which will include new cleanliness and hygiene rules, social distancing and reduced capacity measures, including queuing at peak times. We have been working hard behind the scenes to make sure that we have everything in place to ensure all our customers and staff remain safe. There will be new procedures in place including arriving changed and ready for your session, social distancing, hygiene and sanitisation and booking sessions online to avoid time in reception areas. Please take a few minutes to familiarise yourself with these via our website, and social media pages. There will be clear signage at all centres and staff on hand to guide you.
From Saturday 25 July we will be opening our swimming pools and gyms, gym sessions will need to be booked in advance, so we can control capacity levels. You can do this online up to seven days in advance of opening. We recommend you book online to avoid disappointment, as capacity levels will be reduced. You can do this by visiting our website, and clicking on book online under sign in. Should you not have access to the internet you can book over the phone from 25 July.
From Monday 27 July our fitness classes timetable will begin. We will be running a reduced timetable at this time, which will be reviewed regularly to ensure a varied programme for our customers compliant with government guidance. Spaces can be also be booked online up to seven days in advance.
Memberships will be unfrozen when we reopen and direct debit membership fees will start to be collected from 1 August 2020 unless the area your membership is for is not open, for example climbing. Annual or paid in full memberships will be extended by the duration we have been closed. If you do not feel ready to return or you are shielding/isolating you can continue to freeze your membership. Please email email@example.com should you need to do this.
Neil Gromett, Managing Director of Alive West Norfolk said “We are pleased to be able to open our centres once again and welcome back our loyal customers. Whilst we can not reopen fully we are working within the government guidelines and will issue further updates when other activities can resume. We thank all our customers for their patience and ask that they continue to support us whilst we all work together in the new normal.”
Cllr Elizabeth Nockolds, Deputy Leader of the Borough Council of King's Lynn & West Norfolk and cabinet member for culture, heritage and health, said: “I welcome the reopening of Alive West Norfolk. This can only benefit the health and wellbeing of residents in the borough. The extra measures that have been put in place should keep staff and users of the facilities safe.”
Please visit alivewestnorfolk.co.uk/reopening-after-lockdown for further information and full details of individual activities.