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Changes to garden and food waste collections

Brown bin for web

Published: Monday, 6th April 2020

Waste and refuse teams in west Norfolk are working to new advice on social distancing. This will affect collections from week commencing 6 April 2020.

Garden waste collections (brown bins) have been reinstated (on 6/4/20) but food waste needs to be placed in your black bin as your food caddy will not be collected. 

Due to smaller waste teams they will be unable to collect your separate food waste, please place this in your black bin. It will not be possible to collect side waste or garden waste that has been bagged. Please feed any excess garden waste in to your brown bin over the next couple of collections.

Cllr Ian Devereux, borough council cabinet member for Environment, explained the situation: “Our refuse staff have been working really hard to keep up the usual collection service for our area but with some staff self-isolating, and the new guidelines on social distancing that we must follow, we have had to change the way our weekly food waste collections happen.

"I’m pleased to see the reintroduction of the brown bin collection which I know will be welcome news for many who have been using their time at home to sort out their garden. It is disappointing that we will have to temporarily remove the food waste collection, but this is because we have to reduce the number of people on each crew to maintain social distancing under new guidelines. Keeping our staff safe and preserving the core services of black and green bin collections are our priorities."

"Disappointingly food waste will only be collected each fortnight in your black bin. We aren’t happy about it, but we have no choice under the exceptional and unprecedented national circumstances in which we find ourselves. As soon as things return to normal, rest assured the weekly food collection will be reinstated and this will be collected and processed in the usual, environmentally friendly way. Of course, people could assist this situation by being very careful about not overbuying their perishable foods to avoid waste, and by getting creative with leftovers to reduce waste and their need to go the shops. For more tips visit"

"In summary, garden waste collections will resume, food waste will need to be in your black bin, not the food caddy and will be collected fortnightly. Finally, please do what you can to reduce food waste and your trips to the shops. All subscribers to the brown bin service will have their renewal dates extended to ensure they still get their 25 collections that they have paid for."

Residents are reminded to practice safe hygiene and to wash their hands thoroughly after they take the bin out and when they return it to their property.

Cllr Stuart Dark, cabinet member for emergency planning/response to Covid 19, said: “It’s vital for the safety and health of our waste and refuse team, as well as residents, that they adhere to the new guidelines on social distancing. I would also like to thank all those residents who are sending thank you messages to our key workers by leaving messages on the bins or on social media. It really lifts their spirits and is morale booster for these teams who have to leave their families to deliver this essential service. It is very much appreciated. We are sorry that the new guidance will affect waste collections in the short term, but we must all follow government advice to protect the NHS and save lives.”

To keep up to date with any service changes please visit or follow borough council social media channels. Please share this message with people who may not use the internet or may not be able to get hold of a local paper.

Stay at home

  • Only go outside for food, health reasons, or work (but only if you cannot work from home)
  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home
  • Do not meet others, even friends or family

You can spread the virus even if you don’t have symptoms.

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