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Careline hoax visitor - our advice

Fraud alert, on road signs

Published: Friday, 2nd March 2018

We've received a report that someone impersonated a Careline installer to fraudulently gain entry to an elderly person's home. The police have been made aware of this.

We provide a community alarm service via our Careline Community Service team. Our Careline Installers only attend arranged appointments, and they will have a borough council ID badge, a uniform, and a borough council vehicle. 

Our current servicing and maintenance provider is Monarch Eastern; they will also carry identification. 

If you have any concerns about someone who comes to your home and claims to be representing Careline, please either activate your alarm unit or call 01553 616200.

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