If you've been told to self-isolate and need support, we can help
If you've been told to self-isolate* and you need support, we can help you.
It's a legal requirement that you stay at home for the entire period of self-isolation. And you could be fined if you don't self-isolate. You can find out more on the GOV.UK - stay at home guidance page.
You'll have to self-isolate* if you:
- have covid symptoms and are waiting for a test or your test result (get a free PCR test to check if you have coronavirus through the GOV.UK website)
- have tested positive for COVID-19
- are a close contact of someone who has tested positive and have been contacted by Test and Trace
- are the parent of a child who must self-isolate because of a positive case at a school
Where possible you should ask family and friends for help and support whilst self-isolating. Please ensure that they do so safely, staying outside your property and at least 2m away from you.
If you need additional support, we can help you with:
- accessing food, medication or other essential supplies - Visit our Lily website - Food and supplies page for details
- practical tasks such as dog walking and topping up energy meters
- ideas and resources to keep you and other members of your household entertained, active at home and mentally well during your self-isolation period - Visit our Lily website - Things to do page for details
- claiming the £500 Test and Trace Self-Isolation payment if self-isolation has meant that you're adversely affected financially
Norfolk County Council can help you with
- fulfilling caring responsibilities for others outside of your household
If you require support, please complete our form below. We aim to be in touch within 24 hours.