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Support for businesses during the coronavirus outbreak

Information for businesses during the coronavirus (COVID-19) outbreak

Advice from the Government

The Government has supplied a series of resources to keep employers up to date on the latest developments and advice on protecting themselves and their employees.

Read the latest government advice for businesses and for self-employed people.

Advice and help available locally

Norfolk businesses who have been affected by coronavirus should seek advice from the New Anglia Growth Hub. Their qualified business advisers are offering free support and advice and can help you to access the support measures put in place by Government.

You can contact them by emailing or telephoning 0300 333 6536, Monday – Friday between the hours of 9am - 5pm. Or you can use their contact form.


New Anglia Growth Hub have also announced a Business Resilience and Recovery Scheme. This funding scheme will help qualifying businesses through the pandemic and into economic recovery. You can find out more on the New Anglia Growth Hub website

Government support and grants

The Government has announced a range of business support measures, including:

Cash grants

Cash grants are available for some businesses to help them through this period of turbulence.

There is a £10,000 small business grant for qualifying small businesses in receipt of small business rate relief or rural rate relief. 

There is a retail, hospitality and leisure grant available for certain businesses. The amount you receive will depend on the rateable value of the business.

We are aware of the Government's announcement regarding the Local Authority Discretionary Grant Fund for businesses. We are waiting for further guidance, and more information will be available when we receive it.

You can find out more about cash grants on our help for businesses page.

Business rates holiday

Business rates relief will be available for all companies in the retail, leisure and hospitality sector. If you qualify, you won't have to pay business rates for this financial year. We have updated the business rates accounts for all qualifying ratepayers and updated bills have been sent.

There is a 100% discount for non-local authority day nurseries. Those who qualify won't need to pay business rates for 12 months from 1 April 2020. We have updated the business rates accounts for all qualifying ratepayers and revised bills have been sent.

You can find out more on our help for businesses page, or you can check your My Revenues account.

Self-employed people

The Government has announced a new Self-Employment Income Support Scheme. It will pay self-employed people who have been adversely affected by the coronavirus a taxable grant of 80% of their average monthly profits over the last three years up to £2,500 a month. See the government advice for information.

HMRC will contact eligible people directly - please do not try to contact HMRC at this stage.

Coronavirus Bounce Back Loan

The Bounce Back Loan scheme is now open for applications. The details are as follows:

  • Businesses can borrow between £2,000 and £50,000
  • The government will guarantee 100% of the loan and there won’t be any fees or interest to pay for the first 12 months
  • Loan terms will be up to six years
  • The government will work with lenders to agree a low rate of interest for the remaining period of the loan
  • The scheme will be delivered through a network of accredited lenders

You can find out more on the GOV.UK - Coronavirus Bounce Back Loan website page.

Tax helpline

Her Majesty’s Revenue and Customs (HMRC) has launched a tax helpline to help businesses concerned about paying their tax due to coronavirus (COVID-19). Read more about the tax help line at or telephone 0800 0241 222.

Advice from Companies House

Companies House has produced guidance if coronavirus (COVID-19) has affected your company and you need more time to file your accounts. Read the Companies House guidance. 

Advice if you're living or travelling abroad

There is Government guidance for British people living or travelling overseas following the outbreak of coronavirus (COVID-19). Read the updated travel guidance on

Advice for tradespeople

Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms. Again, it will be important to ensure that Public Health England guidelines, including maintaining a 2 metre distance from any household occupants, are followed to ensure everyone’s safety.

No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.

No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.

Business security

You may wish to review your business security. If you have goods that are currently in short supply, it could leave your business vulnerable to break-ins. Likewise, a temporary closure means that you won't be present at your business to provide that extra level of protection. The Police have some guidance on the steps you can take to help. View their Coronavirus business security leaflet