What your landlord is responsible for repairing, and how to report a repair issue
What your landlord should do
Your landlord must keep the property in a safe condition and free from health hazards.
Your landlord must:
- arrange for an annual gas safety check by a registered gas contractor on any gas appliance/heating (they should provide you with a copy of the certificate)
- provide a smoke detector on every storey of the property
- provide a carbon monoxide detector in any room that is used partly or wholly as living accommodation which also contains any appliance which burns, or is capable of burning, solid fuel.
A landlord is always responsible for repairs to:
- the structure and exterior of the property including drains, gutters and pipes
- internal fixings (basins, sinks, baths and other sanitary fixings)
- common areas (for example, shared staircases in blocks of flats)
- installations for the supply of water, fixed gas appliances, electrical wiring, pipes, flues and ventilation
If you have any repair concerns you should:
- report these to your landlord or lettings agent in writing, outlining the repairs or issues that need attention
- allow a reasonable time for the landlord to investigate the problems
- try to be as flexible as possible with your availability for any appointments, and allow access for inspections or repairs to be carried out
More information on how to report repairs, including a suggested way of writing a letter or email can be found on the Shelter website.
If you're still having repair issues with your property after following our steps, please complete our housing standards questionnaire.
To complete our housing questionnaire you'll need your:
- landlord details
- tenancy details
Once you've completed the questionnaire please upload this using our housing standards upload form.
What happens next?
Once we've received the questionnaire, we'll contact you to arrange an inspection of the property.
If you have urgent repairs that may affect your health or safety, please contact us on 01553 616200 to let us know about the issue.
If we take further action we will contact your landlord to discuss the situation, and inform them of any inspections being undertaken.