Message about use of cookies

We use cookies to improve your experience. By viewing our content you are accepting the use of cookies. Read about cookies we use

Dismiss

Report a repair issue

What your landlord is responsible for repairing, and how to report a repair issue 

What your landlord should do

Your landlord must keep the property in a safe condition and free from health hazards. 

Your landlord must:

  • arrange for an annual gas safety check by a registered gas contractor on any gas appliance/heating (they should provide you with a copy of the certificate) 
  • provide a smoke detector on every storey of the property
  • provide a carbon monoxide detector in any room that is used partly or wholly as living accommodation which also contains any appliance which burns, or is capable of burning, solid fuel

A  landlord is always responsible for repairs to:

  • the structure and exterior of the property including drains, gutters and pipes
  • internal fixings (basins, sinks, baths and other sanitary fixings)
  • common areas (for example, shared staircases in blocks of flats)
  • installations for the supply of water, fixed gas appliances, electrical wiring, pipes, flues and ventilation

Repair issues

If you have any repair concerns you should:

  • report these to your landlord or lettings agent in writing, outlining the repairs or issues that need attention
  • allow a reasonable time for the landlord to investigate the problems
  • try to be as flexible as possible with your availability for any appointments, and allow access for inspections or repairs to be carried out

More information on how to report repairs, including a suggested way of writing a letter or email can be found on the Shelter website

If you're still having repair issues with your property after following our steps, please complete our report a repair issue form below.

To complete our report a repair issue form, you'll need your:

  • landlord details (including your landlord's telephone number)
  • tenancy details (including tenancy start date and rent paid)

Report a repair issue

What happens next?

Once we've received your form, we'll contact you to arrange an inspection of the property.

If you have urgent repairs that may affect your health or safety, please contact us on 01553 616200 to let us know about the issue.

If we take further action, we'll contact your landlord to discuss the situation, and inform them of any inspections being undertaken.