Website Performance

The following pages outline the performance of the council website. We are committed to the provision of a quality online service for all our website visitors.

Availability

The following statistics highlight the availability of our website for the previous 12 months:

Month	Website Availability	Average Response Time
February 2013	99.82%	0.16 seconds
January 2013	100.00%	0.25 seconds
December 2012	99.99%	0.23 seconds
November 2012	99.90%	0.29 seconds
October 2012	99.99%	0.22 seconds
September 2012	100.00%	0.15 seconds
August 2012	100.00%	0.13 seconds
July 2012	100.00%	0.13 seconds
June 2012	100.00%	0.25 seconds
May 2012	99.99%	0.22 seconds
April 2012	100.00%	0.25 seconds
March 2012	99.94%	0.27 seconds

We try to ensure that our website is always available. However, there may be times when maintenance is required or we have technical problems.

We have set our Internet service standard at 99.7% availability. If the long term availability (excluding periods when there is planned maintenance) drops below 99.7% we will take this as an indication that there is a problem with our Internet service which requires our attention.

If we know in advance that there are periods when our service is likely to be interrupted then we will try to publish details of this.

This commitment relates to those parts of our website that we control. Some parts of the site e.g. Online Payments, are provided for us by a third party so we are unable to guarantee their performance or availability.

Usage

The following statistics highlight the usage of our website for the previous 12 months:

Month	Page Views	User Sessions
February 2013	242,527	85,021
January 2013	280,970	97,472
December 2012	183,879	63,370
November 2012	210,633	74,290
October 2012	215,019	73,765
September 2012	210,445	70,937
August 2012	239,510	79,639
July 2012	243,359	81,545
June 2012	231,533	77,257
May 2012	280,637	95,581
April 2012	270,642	88,673
March 2012	259,195	85,656

Most popular pages in February 2013

The following statistics highlight the top 10 most popular pages on our website for February 2013:

Page	Page Views
Home	23,836
West Norfolk Homechoice	8,923
Homechoice - Top Tips When Making Bids	8,312
Planning and Building Control	7,102
Planning Applications	4,622
St James Swimming and Fitness Centre	4,174
Lynnsport and Leisure Park	4,113
Housing Services	3,735
Jobs and Careers	3,406
Online Payments	3,298

The website availability, usage and visitor stats are monitored externally by SiteImprove

Should you encounter any difficulties in using this website, please contact the Corporate Web Team on the following e-mail address: corporatewebteam@west-norfolk.gov.uk

Last updated: 18 March 2013