Bulky Item Collection Service

We provide a low-cost, bulky household items collection service to help you get rid of any unwanted items that are too big to put in your bin. The quick and simple to use service is available to all domestic properties in West Norfolk.


For £28.77we will collect and dispose of, up to three unwanted, large items from your home.  There is no limit to the amount of items you can dispose of, with each additional item being charged at £9.74.


To arrange and pay for a collection

  • Please call 01553 776676 to arrange a suitable time and date; and to pay for the service.
  • Payments can be made by credit or debit card over the phone, or paid by cheque or postal order by post. 

  • Full payment must be received before a collection will be made.

Preparing your items for collection

  • Leave your unwanted items in an easily accessible place outside your home for our operators to collect.

  • Ensure that your unwanted items are visible from the roadside as collection crews are not permitted to enter homes, sheds, garages and outbuildings to collect items.

Please note we are currently unable to arrange bulky item collections online.


To cancel or change an existing collection telephone 01553 776676 at least 24 hours before your scheduled collection is due to take place.


Items we cannot collect


Whilst we can take many different household items unfortunately there are some items which we cannot collect.  These restricted items include:

  • Fixture and fittings such as bathroom suites, boilers etc.
  • General builders waste
  • Bags of rubble
  • Doors - internal and external
  • Window frames
  • Concrete posts
  • Large fire surrounds                        
  • Gas bottles
  • Asbestos
  • Fluid containers e.g. drums
  • Car or motorbike parts
  • Christmas trees
  • Garden waste e.g. grass cuttings and windfall
  • Sheds & greenhouses
  • Fence panels, large gates & wire fencing

Some of the items listed above can be disposed of at your local household recycling centre – although quantities may be restricted to 80 litres per week.  For further information visit the Norfolk County Council website or call 0344 800 8020


We strongly advise against using a private unauthorised doorstep collection company.

If you are unsure of how to dispose of your unwanted items please call 01553 616200 to speak to an advisor.


Have you considered donating to charity?


If the bulky item you wish to dispose of is in good condition you may like to consider donating it to a local charity. Our waste collection partner, Kier have a charity partnership with local mental health charity West Norfolk Mind who would be very grateful to receive your item if it meets their criteria, see Handy Hints on Donations for more information.


They will be happy to inspect it, collect it (if suitable) and sell it at their furniture warehouse Bits & Pieces for Mind, Saunders Yard, King’s Lynn PE30 1PH to raise funds for their recovery and support services.


Please phone the furniture warehouse directly on 01553 763193 to arrange an inspection and free collection (if suitable) within 20 miles of King’s Lynn.


West Norfolk Mind services are now accessible to the whole community (over 18s, fees may apply) please see the West Norfolk Mind website for more details. 


Last updated: 05 April 2016
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