Housing Standards

Our Housing Standards team provides services, support and advice to owner occupiers, private landlords, private rental tenants, gypsies and travellers. The Housing Standards Team deal with the following:


Lettings agents and property managers: redress schemes

Housing Grants and Loans

Houses in Multiple Occupations

Home Energy Efficiency

Empty Homes

Private Landlords and Private Tenants


Please contact the Housing Standards team on 01553 616461 if you require further information with regards to the above.


Draft Private Sector Housing Investment Policy


This policy covers the Council’s approach to delivery of the national Disabled Facilities Grant Programme as well as discretionary Grant and Loan assistance under the Regulatory Reform Order 2002.  The policy broadly deals with financial assistance for adaptations and advice and guidance regarding home renovations. 


Draft Housing, Health and Safety Rating System Enforcement Policy


This covers the Council’s approach to the enforcement of the risk based Housing, Health and Safety Rating System introduced through the Housing Act 2004.


The policy deals with the owners of dwellings that have been assessed as posing a risk to the health and well-being of the occupiers.


This policy is required to provide information on the way the Authority will decide when and under what circumstances differing enforcement options will be applied.  It will provide the tool to enable consistent application of the standards across differing tenures and under circumstances particular to each case.


Draft Private Sector Housing Strategy


This sets out some key aims and objectives for the Council’s role in relation to private sector housing.  It outlines approaches to those areas of work that the Audit Commission specifically viewed as weak following their inspection of housing services in February 2007. 


Areas requiring focus include bringing empty properties back into use and making the best use of the private rented stock.  The draft strategy recommends a number of specific actions.


Environmental Health & Housing Customer Service Standards (pdf 778kb) set out how we can play a role in meeting these priorities and what level of service you can expect from us when delivering our services to you in the majority of cases.  These standards are our commitment to you. 


We aim to give the highest standards of customer care and first rate services to everyone in our local customer and community, and have access to services from Environmental Health & Housing that meet your needs.  We are committed to treating you fairly and with respect.


Contact us


Telephone: 01553 616461
E-mail: housingstandards@west-norfolk.gov.uk

Housing Standards

Borough Council of King’s Lynn & West Norfolk

King’s Court

Chapel Street

King’s Lynn


PE30 1EX


Last updated: 16 July 2015
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