Housing Standards

Our Housing Standards team provides services, support and advice to owner occupiers, private landlords, private rental tenants, gypsies and travellers. The Housing Standards Team deal with the following:


Lettings agents and property managers: redress schemes

Housing Grants and Loans

Houses in Multiple Occupations

Home Energy Efficiency

Empty Homes

Private Landlords and Private Tenants


Please contact the Housing Standards team on 01553 616461 if you require further information with regards to the above.


Draft Private Sector Housing Investment Policy


This policy covers the Council’s approach to delivery of the national Disabled Facilities Grant Programme as well as discretionary Grant and Loan assistance under the Regulatory Reform Order 2002.  The policy broadly deals with financial assistance for adaptations and advice and guidance regarding home renovations. 


Draft Housing, Health and Safety Rating System Enforcement Policy


This covers the Council’s approach to the enforcement of the risk based Housing, Health and Safety Rating System introduced through the Housing Act 2004.


The policy deals with the owners of dwellings that have been assessed as posing a risk to the health and well-being of the occupiers.


This policy is required to provide information on the way the Authority will decide when and under what circumstances differing enforcement options will be applied.  It will provide the tool to enable consistent application of the standards across differing tenures and under circumstances particular to each case.


Draft Private Sector Housing Strategy


This sets out some key aims and objectives for the Council’s role in relation to private sector housing.  It outlines approaches to those areas of work that the Audit Commission specifically viewed as weak following their inspection of housing services in February 2007. 


Areas requiring focus include bringing empty properties back into use and making the best use of the private rented stock.  The draft strategy recommends a number of specific actions.




The Borough Council will be supporting Carbon Monoxide Awareness Week between Monday 16th November and Sunday 22nd November 2015


Exposure to Carbon Monoxide (CO) can prove fatal or cause permanent damage to your health.


What is carbon monoxide and how is it produced?

Carbon monoxide (CO) is produced when carbon fuels don’t burn completely. It has no smell or taste and is invisible so is easy to inhale without realising.


When a fire burns in an enclosed room, the oxygen in the room is gradually used up and replaced with carbon dioxide. With less oxygen in the air, the fuel is prevented from burning fully and the appliance starts to release carbon monoxide.


Causes of CO poisoning

Gas, oil, coal and wood are all fuel sources that are used in many household appliances, including:

·         boilers

·         gas fires

·         central heating systems

·         water heaters

·         cookers

·         open fires


A build-up of CO can also be as a result of

·         Enclosed or unventilated spaces - burning fuel in an enclosed or unventilated space, no air vents, windows or doors left open or ajar

·         Faulty or damaged appliances - heating or cooking

·         Heating appliance not maintained or serviced

·         Badly ventilated rooms - sealed windows, no air bricks

·         Blocked chimneys or flues

·         Generators on boats, vehicle exhausts etc.

·         Indoor use of a barbecue grill or outdoor heater

·         Using cooking appliances for heating purposes


Possible signs of a CO leak include:

black, sooty marks on the front covers of gas fires

sooty marks on the walls around boilers, stoves or fires

smoke building up in rooms due to a faulty flue

yellow instead of blue flames coming from gas appliances


·         black, sooty marks on the front covers of gas fires

·         sooty marks on the walls around boilers, stoves or fires

·         smoke building up in rooms due to a faulty flue

·         yellow instead of blue flames coming from gas appliances

·         sooty stains on the walls around fires and water heaters. You could also be poisoned by CO if you share a wall or chimney with a house that has a CO leak, even if your own house does not have one

Carbon monoxide can kill quickly and without warning. CO reduces the oxygen transported by the circulating blood, and symptoms of poisoning can be similar to those of food poisoning and flu. However, unlike flu, carbon monoxide poisoning does not cause a high temperature.


·         Headaches

·         Dizziness

·         Breathlessness

·         Nausea

·         Collapse and loss of consciousness


There are approximately 400 admissions to hospital with Carbon Monoxide (CO) poisoning in England each year and around 40-50 deaths. Often the effects of CO poisoning are not easily diagnosed and low level poisoning can go on for years. If you have a working detector this should prevent this.


Government legislation came into effect on October 1st 2015 means that landlords must now ensure CO alarms are installed in every room that contains a solid fuel burning appliance (e.g. a wood burner or an open fire). It is good practice for landlords to provide alarms where there is a gas fire and/or gas or oil boiler but it is not a legal requirement, and you should make sure you have one. Some people take a detector on holiday with them just to be sure they are safe.


An audible carbon monoxide alarm is a good way to ensure you're immediately alerted to any carbon monoxide in your home. A carbon monoxide alarm is cheap and easy to fit, and available from DIY stores and supermarkets, usually found in the smoke alarm aisle, or through your energy supplier.



Environmental Health & Housing Customer Service Standards (pdf 778kb) set out how we can play a role in meeting these priorities and what level of service you can expect from us when delivering our services to you in the majority of cases.  These standards are our commitment to you. 


We aim to give the highest standards of customer care and first rate services to everyone in our local customer and community, and have access to services from Environmental Health & Housing that meet your needs.  We are committed to treating you fairly and with respect.


Contact us


Telephone: 01553 616461
E-mail: housingstandards@west-norfolk.gov.uk

Housing Standards

Borough Council of King’s Lynn & West Norfolk

King’s Court

Chapel Street

King’s Lynn


PE30 1EX


Last updated: 17 November 2015
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