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Customer Services


We are committed to providing an efficient and effective service to all our customers. Use the following pages to find our opening times, office locations and various ways to contact us.


Categories in Contact Us:


Contact Us and Opening Hours

How to Find Us


Community Information Points


We provide a number of Community Information Points in rural locations across West Norfolk to promote online access to council services. Use this page to find your nearest Community Information Point location and opening times.


Categories in Community Information Points:


Community Information Points



Online Payments


You can pay your Council Tax, Business Rates, parking fine, long-term season tickets, Leisure Card renewals, Invoices (Sundry Debts), Licenses as well as ordering and paying for a brown garden waste bin by using our safe and secure online payments system.


Categories in Online Payments:


 Online Payments




We provide a wide range of services that can completed online. This allows you to apply and request services, or report problems and issues without the need for visiting or telephoning us.


Categories in Do It Online:


Do It Online



Customer Care


We aim to provide a first class service to our all customers, regardless of how they choose to access our services. These pages outline our commitment to customer care and the standards that you can expect from us. Results from our customer satisfaction and GovMetric surveys are also available.


Categories in Customer Care:


Customer Care Standards

Customer Satisfaction Survey Results


Last updated: 17 September 2015
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