Care & Repair

Care and Repair

Care & Repair is part of the West Norfolk Home Improvement Agency (HIA) which was established by the Borough Council of King’s Lynn and West Norfolk. We work closely with Careline Community Service to promote independent living for older people, adults and children with disabilities and those on low incomes. We provide a wide range of cost effective, efficient, client focused services, which are flexible and can be adapted to meet our clients changing needs.


We aim to keep our clients safe and independent in their home for as long as possible. We do this by providing a major adaptations service through our Integrated Housing Adaptations Team.


Our HIA provides a similar service in the areas covered by Fenland District Council and Breckland District Council. Across Breckland, Fenland and West Norfolk, Care and Repair handles around 7,000 enquiries a year in relation to our services. These services are considered crucial in assisting health and social care authorities to meet their aims by reducing hospital admissions, assisting earlier hospital discharge, and avoiding or delaying admissions into care homes.


Care & Repair has consistently achieved high levels of customer satisfaction and has continued to meet a high percentage of the performance targets agreed with our local authority and other funding partners.


Funding for the core service currently comes from the three local district/borough councils; Norfolk and Cambridgeshire Supporting People, Cambridgeshire Primary Care Trust, and from fee income for work undertaken by us.


For more information on Care & Repair, please visit:


Last updated: 09 September 2015
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