Council Tax Support Fraud Investigation

Top Tasks for Council Tax Support Fraud Investigation

Important changes to reporting Housing Benefit Fraud


From 1 April, investigation into Housing Benefit Fraud is being undertaken by the Department for Work and Pensions. You can report suspected Housing Benefit fraud in three ways:


By telephone:


Contact the National Benefit Fraud Hotline on 0800 854 440. Your call is free and confidential you do not have to give your name or address. Lines are open Monday to Friday 8.00am to 6.00pm.


If you have speech or hearing problems you can use a text phone service on 0800 328 0512 or Welsh speakers can call on 0800 678 3722.




By post:


NBFH, PO Box 224, Preston PR1 1GP



The Council has a responsibility to ensure that payments of Council Tax Support   are only made to those who are entitled to receive them.  The Council has a Fraud section to prevent and detect fraudulent claims.
Fraud is a criminal offence involving false claims. If you suspect that someone is committing Council Tax Support Fraud you can complete our online fraud form, please complete as much of this form as you can.
The information you provide will be treated as strictly confidential and although you can remain anonymous and not provide us with your name and address, if you do these details will remain confidential.
If you would prefer to report a suspected fraud by phone, please call our confidential Anti-Fraud Benefits Hotline on:



This is a free service staffed during Council opening hours.  An answer machine is  also available to take calls received out of office hours.


Alternatively you can write to us at:

Audit and Fraud Department

Borough Council of Kings Lynn and West Norfolk

PO Box 26

King's Lynn

PE30 1EX


You can also email the team at

Types of Fraud


Council Tax Support
"Working and claiming" fraud usually involves claimants who do not declare their work.
Non-disclosure of Property or Capital
This fraud is where a claimant fails to declare either savings or capital or the ownership of another property or land elsewhere (for which they may be receiving rent).
Non-disclosure of Income
This is where the claimant fails to declare all of their income, knowing or intending that non-declaration will increase their benefit award.
Non-disclosure of Partner (Living Together as Husband and Wife)
This fraud usually involves a claimant failing to declare the presence of a partner who is working, knowing that this would affect their entitlement.
Non-declaration of Non-dependants or Sub-tenants
A claimant is fraudulent if they fail to declare the presence of other adults living in the property, in order to preserve or increase entitlement to benefit.
Failing to Declare Change of Address
Where a claimant fails to declare that he or she has moved, but continues to accept payments of Council Tax Support for their previous address, they are committing a fraud.
False Address Fraud
This fraud may occur where a person is claiming for an address at which he or she is not in fact living.
Failure to notify a Change of Circumstances Form (pdf 49Kb). must have been carried out deliberately. There must be evidence of dishonest intent, not inadvertence, lack of understanding, or negligence on the part of the claimant.


Last updated: 10 August 2015
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