- They have mortgage, rent arrears or debt problems
- They are at risk of becoming homeless
- They are setting up home for the first time
- They are suffering from or are at risk of domestic violence
- They have physical or mental health problems
- They have drug or alcohol problems
- They have recently had a relationship breakdown or bereavement.
Stonham HomeStay Service (pdf 77kb) provides vital assistance to people living in the community and help to set up a permanent home in the community together with associated support needs. Please contact Stonham HomeStay on 0845 155 0390 for further information.
West Norfolk Homechoice
West Norfolk Homechoice manages the housing register which is the route into social housing across the Borough. The scheme is administered on behalf of 13 partner Housing Association landlords including Freebridge Community Housing.
The Homechoice team is based at the council’s offices at King’s Court, Chapel Street, King’s Lynn PE30 1EX. Those on the housing register are able to bid (register an interest) for properties advertised weekly on the West Norfolk Homechoice area of this website.
Full details of the scheme including currently advertised vacancies can be found on West Norfolk Homechoice or by telephoning Homechoice on 01553 616678.
Care and Repair West Norfolk
Our Housing Standards team provides services, support and advice to owner occupiers, private landlords, private rental tenants, gypsies and travellers. The Housing Standards Team deal with the following:
Housing Grants and Loans
If you rent your home, and it needs repairs, your landlord will normally be responsible for ensuring these are done. You should inform your landlord of the problem at an early stage, and give him/her a reasonable period of time to put it right.
Your landlord has the right to enter your home to carry out repairs as long as 24 hours written/reasonable notice has been given, and sometimes without notice, if there is an emergency.
If you are having problems getting the repairs done, you can contact the Housing Standards team for advice. We will investigate and may carry out an inspection. If the property is found to fall below an acceptable standard the Borough Council can take informal or formal action to ensure the property is brought up to an acceptable standard. The law allows us to require a landlord to make properties safe and healthy for people to live in.
You should not withhold rent because a repair has not been carried out as this can endanger your tenancy.
Houses in Multiple Occupation
HMOs are properties shared by 3 people or more who do not form a single household. They may include buildings divided into bedsits or flats where there are shared entrances and stairwells, shared houses, temporary accommodation for the homeless and sometimes hostels and hotels.
All local authorities must license properties that are at least three or more storeys high, with five or more persons, who form two or more households. This includes a 2 storey property over a commercial premises. The current charge for a 5 year licence in King’s Lynn and West Norfolk, is £466.
Each habitable unit in an HMO will be subject to the same standards as an individual dwelling and there are additional standards relating to proper management. In HMOs the Council will ensure that there are satisfactory means of early warning and escape in case of fire and that there are sufficient facilities for the number of occupiers. It is the responsibility of the landlord to pay the council tax in an HMO.
Your landlord cannot remove you from your home without giving you written Notice that complies with the Housing Act 1988. They cannot, under any circumstances, harass or threaten you to leave immediately. Only a Court Bailiff can remove you and your belongings. If you are threatened with eviction at short notice contact either the Housing Standards team or Housing Options who will contact your landlord and advise him that he is committing a criminal offence. If you are threatened outside of normal working hours or over the weekend you should contact the Police as they also enforce the Protection from Eviction Act 1977.
Last updated: 09 March 2016
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